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TaskRay vs Jira Service Management: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for TaskRay low Failure Risk for Jira Service Management medium
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Comparison Summary

This comparison report of TaskRay vs. Jira Service Management is based on a specific set of business needs and context. The comparison uses 1873 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing TaskRay and Jira Service Management

TaskRay, Backlog, BigTime Software, etc., belong to a category of solutions that help Project Management, whereas Jira Service Management, LogMeIn Rescue, teamwork desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

TaskRay covers Training & Onboarding, Collaboration with Social Media, Helpdesk Management, Social Media Management, etc.

Jira Service Management focuses on Helpdesk Management, Workflow Management, Collaboration, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo TaskRay

Focus area

Software Failure Risk

  • low

logo Jira Service Management

Focus area

Software Failure Risk

  • medium

About

TaskRay - More than Project Management. Customer Onboarding in Salesforce

Jira Service Management | flexible, collaborative ITSM solution...

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

43

38

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction

training & onboarding

Read Reviews (156)

Read Reviews (14)

collaboration

Read Reviews (25)

Read Reviews (19)

helpdesk management

Read Reviews (13)

Read Reviews (71)

workflow management

Read Reviews (11)

Read Reviews (32)

social media management

Read Reviews (10)

Read Reviews (0)

social media analytics

Read Reviews (10)

Read Reviews (0)

customer feedback management

Read Reviews (8)

Read Reviews (7)

measuring customer satisfaction

Read Reviews (7)

Read Reviews (7)

communication management

Read Reviews (7)

Read Reviews (7)

sending & publishing communications

Read Reviews (4)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

engagement management

Read Reviews (7)

Read Reviews (9)

engaging and following up

Read Reviews (5)

Read Reviews (2)

sales document management

Read Reviews (5)

Read Reviews (2)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (1)

rating and review management

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (4)

content management

Read Reviews (2)

Read Reviews (2)

content sharing

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (14)

sales call management

Read Reviews (1)

Read Reviews (2)

community building

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Improve ROI

  • Grow market share

  • Increase sales & revenue

  • See 5 more

  • Enhance customer relationships

  • Improve internal communications

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Improve visibility

  • See 8 more

Top Channels

Channels Used

  • chat

  • user generated content

  • blogs

  • e-mail

  • offline

  • Slack

  • promotions

  • website

  • mobile

  • events

  • trade shows

  • video

  • review sites

  • Amazon

  • point of sale

  • on premises

  • mobile app

  • See 14 more

  • chat

  • user generated content

  • blogs

  • e-mail

  • offline

  • Slack

  • promotions

  • website

  • mobile

  • events

  • trade shows

  • video

  • review sites

  • Amazon

  • point of sale

  • on premises

  • mobile app

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting