Jira Service Management Overview

Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.

Other use cases:

  • Onboarding
  • Knowledge Management
  • Engagement Management
  • Measuring Customer Satisfaction
  • Sending & Publishing Communications
  • Products & Pricelist Management
  • Community Building
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Manage Risk
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Visibility
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Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data

Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.

Jira Service Management, Lokalise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Jira Service Management Use Cases

What Are the key features of Jira Service Management for Helpdesk Management?

How can Jira Service Management enhance your Workflow Management process?

What makes Jira Service Management ideal for Collaboration?

Why is Jira Service Management the best choice for Onboarding?

What Are the key features of Jira Service Management for Knowledge Management?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Retail

CASE STUDY The Very Group

ServiceNow helped The Very Group modernize and centralize its service management. The company faced challenges with outdated systems and slow processes. ServiceNow provided a single platform for all ...service requests. This improved efficiency and made it easier for teams to work together. The Very Group now delivers better service to its customers and employees.

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Information Technology and Services

CASE STUDY Software AG

Atlassian Cloud products helped Software AG improve security and support innovation. The company moved to the cloud to protect data and meet compliance needs. Atlassian tools made it easier for teams... to work together. Software AG now has better security and can innovate faster.

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Design

CASE STUDY Sony Music Publishing

Jira Service Management helped Sony Music Publishing improve their workflow. The company used the tool to make their processes faster and more organized. This led to better teamwork and quicker resul...ts. Sony Music Publishing now handles requests more easily. The solution made their daily work simpler and more efficient.

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CASE STUDY United Airlines

Atlassian cloud helps United Airlines move faster. The company uses Atlassian tools to scale operations. This lets teams work better together. United Airlines can now deliver projects more quickly. T...he cloud platform supports their growth. Teams see improved speed and efficiency.

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Internet

CASE STUDY Roblox

Atlassian cloud helps Roblox work better together. The team uses Atlassian tools to improve how they share ideas and finish projects. Collaboration is easier and faster. Delivery of new features is m...ore reliable. Roblox sees better teamwork and smoother project flow with Atlassian cloud.

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Hospitality

CASE STUDY Royal Caribbean

Royal Caribbean used Atlassian to improve agile delivery. The company wanted to scale its agile processes. Atlassian helped Royal Caribbean organize teams and workflows. The solution made project man...agement easier. Royal Caribbean saw better teamwork and faster delivery. The company improved how it builds and launches new features.

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Video

Introduction to Jira Service Management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Jira Service Management

What is Jira Service Management used for?

Jira Service Management is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Helpdesk Management, Workflow Management and Collaboration .

What are the top features of Jira Service Management?

Ticketing, Alerts: popups & Notifications and Templates are some of the top features of Jira Service Management.

What are Jira Service Management alternatives?

Lokalise, NinjaOne (Formerly NinjaRMM), Giva and Cayzu Help Desk are popular alternatives for Jira Service Management.

Where is Jira Service Management located?

Jira Service Management is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Jira Service Management for helpdesk management and workflow management

Jira Service Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Jira Service Management

Overall Risk Meter

Low Medium High

Top Failure Risks for Jira Service Management

Atlassian US, Inc News

Financial

Atlassian Announces Date for Fourth Quarter and Fiscal Year 2025 Financial Results

Atlassian will release its fourth quarter and fiscal year 2025 financial results on August 7, 2025, after market close. A conference call will follow to discuss the results.

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Customer

Enterprise giants Atlassian, Intuit, and AWS are planning for a world where agents call the APIs

Atlassian is leveraging AI agents to enhance internal processes and customer interactions. The company has introduced an onboarding agent for new employees and a customer agent used by 80 teams, significantly reducing manual work. Atlassian's 'Teamwork Collection' integrates Jira, Confluence, and Loom, managed by 'rovo agents,' to streamline collaboration and strategy planning. HarperCollins has effectively utilized these agents, demonstrating their impact on project management.

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Product

Introducing Rovo Deep Research, grounded on your data - Work Life by Atlassian

Atlassian has launched Rovo Deep Research, an AI-powered feature that enables users to extract insights from their own organizational data. This new capability integrates with Atlassians collaboration tools, allowing teams to leverage proprietary information for faster, data-driven decision-making and enhanced productivity. The update reinforces Atlassians focus on AI-driven workplace solutions for software, IT, and business teams.

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Awards

Atlassian named a Leader in the 2025 Forrester Wave for DevOps Platforms - Work Life by Atlassian

Atlassian has been recognized as a Leader in the 2025 Forrester Wave for DevOps Platforms. This distinction highlights Atlassian's strength in delivering integrated DevOps solutions, including products like Jira, Bitbucket, and Bamboo. The report cites Atlassian's use of AI to streamline software development workflows and support enterprise-scale DevOps initiatives.

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Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

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Financials

PRIVATE