Jira Service Management Overview

Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.

Other use cases:

  • Onboarding
  • Knowledge Management
  • Engagement Management
  • Measuring Customer Satisfaction
  • Sending & Publishing Communications
  • Products & Pricelist Management
  • Community Building
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Manage Risk
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Visibility
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Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data

Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.

Jira Service Management, LogMeIn Rescue, teamwork desk, GoTo Resolve, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Jira Service Management Use Cases

How efficiently Does Jira Service Management manage your Helpdesk Management?

How does Jira Service Management address your Workflow Management Challenges?

How can Jira Service Management optimize your Collaboration Workflow?

What benefits does Jira Service Management offer for Onboarding?

How does Jira Service Management facilitate Knowledge Management?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Jira Service Management case study

Telestream
Consumer Electronics
Consumer Electronics
CASE STUDY Telestream

Telestream improved QA response time and integrated development with Jira and FishEye, enhancing organizational connectivity and process visibility.

Read More

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Introduction to Jira Service Management

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Frequently Asked Questions(FAQ)

for Jira Service Management

What is Jira Service Management used for?

Jira Service Management is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Helpdesk Management, Workflow Management and Collaboration .

What are the top features of Jira Service Management?

Ticketing, Alerts: popups & Notifications and Templates are some of the top features of Jira Service Management.

What are Jira Service Management alternatives?

LogMeIn Rescue, Teamwork Desk, GoTo Resolve and Cayzu Help Desk are popular alternatives for Jira Service Management.

Where is Jira Service Management located?

Jira Service Management is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Jira Service Management for helpdesk management and workflow management

Jira Service Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5 ★

Read Reviews (1)
Custom Reports

4.42/5 ★

Read Reviews (56)
Analytics

4.17/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Jira Service Management

Overall Risk Meter

Low Medium High

Top Failure Risks for Jira Service Management

Atlassian US, Inc News

Atlassian and Amazon Web Services Announce Strategic Collaboration Agreement to Drive Enterprise Cloud Migration

Atlassian and AWS announced a strategic collaboration to accelerate cloud migration and enhance AI and security for enterprise customers, moving users from Atlassian's Data Center to Atlassian Cloud.

03/12/2024 - source

Team '24 Europe: Atlassian Rovo now generally available, new AI capabilities, and a glowup for Jira - CXOToday.com

Atlassian introduced Rovo, new AI features, and updates to Jira at Team '24 Europe.

08/10/2024 - source

Atlassian Announces Date for First Quarter of Fiscal Year 2025 Financial Results

Atlassian will announce its first quarter financial results for fiscal year 2025 on October 8, 2024.

07/10/2024 - source

Atlassian US, Inc Feeds

Atlassian to Report Q2 FY2025 Earnings on January 30: Conference Call Details Announced - StockTitan

Atlassian will announce its Q2 FY2025 earnings on January 30 and has released details for the conference call.

08/01/2025 - source

Atlassian Announces Date for Second Quarter of Fiscal Year 2025 Financial Results - Business Wire

Atlassian announced the date for its second-quarter financial results for fiscal year 2025.

08/01/2025 - source

Atlassian Announces First Quarter Fiscal Year 2025 Results - Yahoo Finance

Atlassian released its financial results for the first quarter of fiscal year 2025.

30/10/2024 - source

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

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Financials

PRIVATE