Jira Service Management Overview
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.
Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.
Jira Service Management, Lokalise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Jira Service Management Customer wins, Customer success stories, Case studies
How can Jira Service Management enhance your Helpdesk Management process?
What makes Jira Service Management ideal for Workflow Management?
What Are the key features of Jira Service Management for Collaboration?
How efficiently Does Jira Service Management manage your Onboarding?
How efficiently Does Jira Service Management manage your Knowledge Management?
11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
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Read more →Introduction to Jira Service Management
Frequently Asked Questions(FAQ)
for Jira Service Management
What is Jira Service Management used for?
What are the top features of Jira Service Management?
What are Jira Service Management alternatives?
Where is Jira Service Management located?
Peers used Jira Service Management for helpdesk management and workflow management
Jira Service Management Competitors
Jira Service Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
Jira Service Management Integrations
Jira Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Jira Service Management
Software Failure Risk Guidance
?for Jira Service Management
Overall Risk Meter
Top Failure Risks for Jira Service Management
Atlassian US, Inc News
Atlassian Completes Acquisition of The Browser Company of New York - Business Wire
Atlassian has entered into a definitive agreement to acquire The Browser Company of New York for approximately $610 million. This acquisition aims to develop an AI-powered browser optimized for knowledge workers using SaaS applications. The transaction is expected to close in the second quarter of fiscal year 2026, pending regulatory approvals.
Social enterprise discounts: Atlassian tools for impact teams
Atlassian has expanded its support for social impact teams by offering discounts and support programs to social enterprises. Eligible teams can access Atlassian's tools at 50-75% off and participate in free support programs. The initiative aims to enhance the efficiency of teams working towards positive social, economic, and environmental outcomes.
Atlassian gives Rovo AI a major upgrade and developers new tools
Atlassian has significantly upgraded its AI assistant, Rovo, enhancing its capabilities and integrating it into more products like Jira and Bitbucket. New features include a collaborative Canvas, personal memory, and over 100 skills. The Rovo Dev suite aids developers with AI-powered tools, automating tasks like code reviews and bug fixes. These updates aim to deepen AI integration into enterprise workflows.
Introducing Databricks Query Runner: Transforming data into insight - Work Life by Atlassian
Atlassian has launched the Databricks Query Runner, an AI-powered tool integrated with Databricks, enabling users to access real-time data insights within Atlassian Rovo. This tool allows users to query data using natural language, facilitating instant insights without SQL expertise. It enhances data-driven decision-making across teams, with enterprise-grade security. The Databricks Connector, enhancing data search capabilities, will be available later this year.
Atlassian US, Inc Profile
Company Name
Atlassian US, Inc
Company Website
https://www.atlassian.com/HQ Location
Level 6/341 George St, Sydney, NSW 2000, AU
Employees
1001-5000
Social
Financials
PRIVATE
