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Tenfold vs Ytel Contact Center: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Tenfold vs. Ytel Contact Center is based on a specific set of business needs and context. The comparison uses 3830 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Tenfold and Ytel Contact Center

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

Ytel Contact Center focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Omnichannel, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Tenfold

Focus area

Tenfold is better than Ytel Contact Center for

Software Failure Risk

  • low

logo Ytel Contact Center

Focus area

Ytel Contact Center is better than Tenfold for

Software Failure Risk

  • medium

About

Tenfold - The Customer Experience Cloud‚

Ytel | Ytel communications platform, your enterprise carrier in the cloud

Age

2015

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

62

28

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


sales call management


helpdesk management


workflow management


contact list management


generation of new leads





customer feedback management

measuring customer satisfaction



account management


training & onboarding



pipeline management


social media management

social media analytics


conference call management


conversion management


follower management


content management


rating and review management


business development


lifetime value management


social media marketing



motivation management


products & pricelist management


talk track creation


campaign management


loyalty management

identify target customers


sales review & feedback


competitive intelligence


touchpoint management


channel management


performance management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve efficiency

  • Improve consistency

  • Improve visibility

  • Scale best practices

  • Establish thought leadership

  • Improve stakeholder relations

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 10 more
  • Increase sales & revenue

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve stakeholder relations

  • Improve ROI

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • offline

  • text SMS

  • social media

  • e-mail

  • on premises

  • events

  • trade shows

  • See 6 more
  • phone calls

  • omnichannel

  • offline

  • text SMS

  • social media

  • e-mail

  • on premises

  • events

  • trade shows

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting