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Thryv vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Thryv low Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Thryv vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 2385 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Thryv and Zendesk Sunshine

Thryv, Zendesk Sunshine, Vendasta Platform, OptifiNow, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Thryv covers Social Media Management with Social Media, Communication Management with Social Media, Content Management with Social Media, Engagement Management with Website, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"Seeing the whole picture of who was going to be where and when – that just doesn’t come across on paper. With Thryv, we are able to conceptualize it, see it, and have it all in one place that everybody can access. " - Kate Maxwell

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Thryv

Focus area

Thryv is better than Zendesk Sunshine for

Software Failure Risk

  • low

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Thryv | platform that automates tasks and puts your customers at the center of your business

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

64

29

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction

social media management

Read Reviews (158)

Read Reviews (3)

scheduling post to social media

Read Reviews (64)

Read Reviews (0)

engaging on social media

Read Reviews (55)

Read Reviews (0)

managing social media account

Read Reviews (8)

Read Reviews (0)

monitoring social media

Read Reviews (2)

Read Reviews (0)

social media analytics

Read Reviews (1)

Read Reviews (3)

communication management

Read Reviews (143)

Read Reviews (1)

sending & publishing communications

Read Reviews (130)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (107)

Read Reviews (0)

content publishing

Read Reviews (73)

Read Reviews (0)

content sharing

Read Reviews (32)

Read Reviews (0)

engagement management

Read Reviews (76)

Read Reviews (12)

engaging and following up

Read Reviews (56)

Read Reviews (2)

contact list management

Read Reviews (74)

Read Reviews (4)

tracking contacts

Read Reviews (3)

Read Reviews (0)

contacts history

Read Reviews (2)

Read Reviews (2)

sales document management

Read Reviews (53)

Read Reviews (3)

document sharing

Read Reviews (24)

Read Reviews (0)

contract management

Read Reviews (19)

Read Reviews (2)

digital signature

Read Reviews (5)

Read Reviews (0)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (30)

Read Reviews (1)

rating and review management

Read Reviews (15)

Read Reviews (0)

sales call management

Read Reviews (13)

Read Reviews (0)

social media marketing

Read Reviews (12)

Read Reviews (0)

helpdesk management

Read Reviews (11)

Read Reviews (2)

reputation management

Read Reviews (8)

Read Reviews (0)

relationship management

Read Reviews (7)

Read Reviews (2)

training & onboarding

Read Reviews (5)

Read Reviews (2)

conference call management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

billing and invoice management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (1)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (2)

workflow management

Read Reviews (0)

Read Reviews (6)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve digital and social presence

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • See 8 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting