cuspera logo CUSPERA

Thryv vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Thryv vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 2385 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Thryv and Zendesk Sunshine

Thryv, Zendesk Sunshine, Vendasta Platform, OptifiNow, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Thryv covers Social Media Management with Social Media, Communication Management with Social Media, Content Management with Social Media, Engagement Management with Website, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"Seeing the whole picture of who was going to be where and when – that just doesn’t come across on paper. With Thryv, we are able to conceptualize it, see it, and have it all in one place that everybody can access. " - Kate Maxwell

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Thryv

Focus area

Thryv is better than Zendesk Sunshine for

Software Failure Risk

  • low

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Thryv | platform that automates tasks and puts your customers at the center of your business

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

64

29

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction


social media management

scheduling post to social media

engaging on social media

managing social media account

monitoring social media

social media analytics


communication management

sending & publishing communications

tracking & monitoring communications


content publishing


engagement management

engaging and following up


contact list management


sales document management

contract management

proposal & quote management


campaign management


rating and review management



sales call management


social media marketing


helpdesk management


reputation management


relationship management



training & onboarding



conference call management


lifetime value management


generation of new leads


billing and invoice management


conversion management



competitive intelligence



customer feedback management

measuring customer satisfaction


workflow management


Top Goals

Goals Achieved

  • Improve digital and social presence

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • See 8 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more
  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting