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Truly Voice Platform vs Twilio: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Truly Voice Platform vs. Twilio is based on a specific set of business needs and context. The comparison uses 13749 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Truly Voice Platform and Twilio

Truly Voice Platform, Kixie Integrated Voice, Channels, etc., belong to a category of solutions that help Sales Engagement, whereas Twilio, Genesys Cloud, Tenfold, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Truly Voice Platform covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

"Truly gives all members of my team an amazing experience, and everyone trusts them. I would recommend Truly to anyone. " - Zoey Gold

"We were able to prototype a solution in just four weeks and put it to the test during our busiest retail days of the year. " - Chris McGrath

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Truly Voice Platform

Focus area

Truly Voice Platform is better than Twilio for

Software Failure Risk

  • low

logo Twilio

Focus area

Twilio is better than Truly Voice Platform for

Software Failure Risk

  • medium

About

The calling solution that powers sales engagement through tracking Rep activity at Scale, and capturing every Voice, SMS, And Email Conversation

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

2008

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

45

112

Total Goals
(we found evidences for)

6

17

Top Processes

Evidences indicate better relative satisfaction


sales call management


communication management

tracking & monitoring communications

sending & publishing communications



engagement management

engaging and following up


conference call management


workflow management


revenue cycle management



training & onboarding


competitive intelligence


contact list management

creating contact list




campaign management


follower management


sales review & feedback


promotion management


discount management



pipeline management




generation of new leads


customer feedback management



account management





sales document management



community building


content publishing




content management

content publishing


products & pricelist management


customise loyalty program


loyalty management

customise loyalty program


lead qualification: technographic


lead qualification

lead qualification: technographic


engaging on social media


social media analytics


social media management

engaging on social media

social media analytics



knowledge management


business development


international marketing


create learning path


courses & assessment

create learning path


lifetime value management



conversion management


referral management


rating and review management



customer case management




channel management




personalized marketing






subscription management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Shorten ramp up time

  • Scale best practices

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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high

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Business Setting