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Compare TTEC vs Cogno AI

Failure Risk Guidance Security Report ?

Failure Risk for TTEC low Failure Risk for Cogno AI medium
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Comparison Summary

For TTEC vs Cogno AI comparison, Our AI algorithm looked at 754 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TTEC and Cogno AI to solve their respective business needs.

Pros and cons of TTEC and Cogno AI

TTEC is more suited to businesses that require Engagement Management and Lead Qualification where as Cogno AI is focused towards Engagement Management and Social Media Management .

logo TTEC

Focus area

Software Failure Risk

  • low

logo Cogno AI

Focus area

Software Failure Risk

  • medium

About

TTEC: Worldwide digital leader in CX

AI-driven Omnichannel Cloud Communication-as-a-Service

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

50

15

Total Goals
(we found evidences for)

12

3

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (35)

Read Reviews (35)

engaging and following up

Read Reviews (21)

Read Reviews (16)

lead qualification

Read Reviews (18)

Read Reviews (0)

lead qualification: technographic

Read Reviews (16)

Read Reviews (0)

lifetime value management

Read Reviews (15)

Read Reviews (0)

loyalty management

Read Reviews (13)

Read Reviews (0)

customise loyalty program

Read Reviews (4)

Read Reviews (0)

customer feedback management

Read Reviews (8)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (0)

measuring net promoter score

Read Reviews (3)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (1)

campaign management

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (5)

generation of new leads

Read Reviews (4)

Read Reviews (0)

helpdesk management

Read Reviews (4)

Read Reviews (1)

knowledge management

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (0)

Read Reviews (6)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • See 9 more

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting