TTEC Overview

TTEC is a global leader in customer experience technology and services. They focus on designing, implementing, and delivering exceptional CX solutions.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Lifetime Value Management, as the business use cases that they have been most satisfied with while using TTEC.

Other use cases:

  • Loyalty Management
  • Contact List Management
  • Measuring Customer Satisfaction
  • Campaign Management
  • Training & Onboarding
  • Generation Of New Leads
  • Helpdesk Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TTEC.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Manage Risk
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Improve Efficiency
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TTEC Use-Cases and Business Priorities: Customer Satisfaction Data

TTEC's features include Personalization, Gamification, and Bot. and TTEC support capabilities include AI Powered, 24/7 Support, Email Support, etc. also TTEC analytics capabilities include Custom Reports, and Analytics.

Reviews

"...When we modeled lifetime customer value, we discovered that a delighted customer who acts as a promoter is worth far more than the cost of handling that call...." Peer review by LogiTech, Vice President of Customer Care, Logitech

Popular Business Setting

for TTEC

Top Industries

  • Financial Services
  • Retail
  • Media Production

Popular in

TTEC is popular in Financial Services, Retail, and Media Production and is widely used by

Comprehensive Insights on TTEC Use Cases

How can TTEC enhance your Engagement Management process?

What solutions does TTEC provide for Lead Qualification: Technographic?

Why is TTEC the best choice for Lifetime Value Management?

What makes TTEC ideal for Loyalty Management?

What Are the key features of TTEC for Contact List Management?

36+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well TTEC solved their business needs. Cuspera uses 509 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
TTEC case study

ThirdLove
Apparel & Fashion
Apparel & Fashion
CASE STUDY ThirdLove

ThirdLove enhanced customer intimacy, leading to higher satisfaction and increased sales.

Read More
TTEC case study

ThirdLove
Apparel & Fashion
Apparel & Fashion
CASE STUDY ThirdLove

ThirdLove enhanced customer intimacy, leading to higher satisfaction and increased sales.

Read More
TTEC case study

Telecom Client
Telecommunications
Telecommunications
CASE STUDY Telecom Client

Fueling sales growth in a dynamic industry through collaboration.

Read More

Frequently Asked Questions(FAQ)

for TTEC

What is TTEC used for?

TTEC is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Lead Qualification: Technographic and Lifetime Value Management .

What are the top features of TTEC?

Personalization, Gamification and bot are some of the top features of TTEC.

Who uses TTEC?

TTEC is used by Financial Services, Retail and Media Production among other industries.

What are TTEC alternatives?

Antavo, Twilio, Tenfold and Insider Platform are popular alternatives for TTEC.

Where is TTEC located?

TTEC is headquartered at 9197 South Peoria Street Englewood, Colorado, U.S.A..
lightning

Peers used TTEC for engagement management and lead qualification: technographic

TTEC Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)

Software Failure Risk Guidance

?

for TTEC

Overall Risk Meter

Low Medium High

Top Failure Risks for TTEC

TTEC Holdings, Inc. News

TTEC Achieves Silver Certification in Management Leadership for ...

TTEC has achieved Silver Certification in Management Leadership.

18/12/2024 - source

TTEC Achieves Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program - Longview News-Journal

TTEC received Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program.

18/12/2024 - source

TTEC Digital wins Cisco Reimagine Customer Experiences Partner of the Year - Americas - Finansavisen

TTEC Digital received the Cisco Reimagine Customer Experiences Partner of the Year award for the Americas region.

15/12/2024 - source

TTEC Holdings, Inc. Feeds

TTEC Schedules Fourth Quarter And Full Year 2024 Earnings Release and Webcast of Investor Conference Call

TTEC announces the schedule for its fourth quarter and full year 2024 earnings release and investor conference call webcast.

06/02/2025 - source

TTEC Receives Unsolicited Proposal from CEO to be Taken Private - Longview News-Journal

TTEC's CEO has made an unsolicited proposal to take the company private.

08/12/2024 - source

TTEC Schedules Third Quarter 2024 Earnings Release and Webcast of Investor Conference Call - The Eastern Progress Online

TTEC plans to release its third-quarter 2024 earnings and host an investor conference call webcast.

06/12/2024 - source

TTEC Holdings, Inc. Profile

Company Name

TTEC Holdings, Inc.

Company Website

https://www.ttec.com/

HQ Location

9197 South Peoria Street Englewood, Colorado, U.S.A.

Employees

1-10

Social

Linkedin Twitter

Financials

IPO