TTEC Overview

TTEC specializes in crafting transformative customer experience (CX) solutions, integrating AI-first technology with human interaction. The company offers a comprehensive suite of services, including contact center operations, technology, and managed services, tailored to enhance customer engagement and drive growth. TTEC's expertise spans across leading CX technology platforms, providing businesses with flexible and innovative strategies. Their solutions are designed to align with unique brand needs, ensuring personalized customer interactions. The focus on AI-enhanced services and revenue generation highlights TTEC's commitment to delivering impactful CX strategies.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Lifetime Value Management, as the business use cases that they have been most satisfied with while using TTEC.

Other use cases:

  • Loyalty Management
  • Contact List Management
  • Measuring Customer Satisfaction
  • Campaign Management
  • Training & Onboarding
  • Generation Of New Leads
  • Helpdesk Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TTEC.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Manage Risk
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Improve Efficiency
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TTEC Use-Cases and Business Priorities: Customer Satisfaction Data

TTEC's features include Personalization, Gamification, and Bot. and TTEC support capabilities include AI Powered, 24/7 Support, Email Support, etc. also TTEC analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services...." Peer review

TTEC is a global leader in customer experience technology and services. They focus on designing, implementing, and delivering exceptional CX solutions.

Popular Business Setting

for TTEC

Top Industries

  • Financial Services
  • Retail
  • Media Production

Popular in

TTEC is popular in Financial Services, Retail, and Media Production and is widely used by

Comprehensive Insights on TTEC Use Cases

What Are the key features of TTEC for Engagement Management?

How does TTEC address your Lead Qualification: Technographic Challenges?

How does TTEC facilitate Lifetime Value Management?

How can TTEC optimize your Loyalty Management Workflow?

What makes TTEC ideal for Contact List Management?

36+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well TTEC solved their business needs. Cuspera uses 509 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

CASE STUDY Leading food delivery service

TTEC Digital used its AI/ML-enabled solution for a leading food delivery service. The company faced problems with complex call routing and high call volume. TTEC Digital built a generative AI self-se...rvice system for their call center. In 90 days, 20,000 agents in 3 countries moved to the new system. The company saw a 20% drop in agent-assisted calls, $1M saved each month, and a 15% boost in CSAT.

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CASE STUDY An e-commerce marketplace

TTEC Intelligent Fraud Automation helped an e-commerce marketplace cut manual fraud investigations by 66%. The solution improved fraud filter accuracy by 800%. TTEC used machine learning and AI to re...duce false positives and save 1,079 hours each month. The company saved $3.5 million over three years. The platform now delivers a better experience for both shoppers and sellers.

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Hospital & Health Care

CASE STUDY GE Healthcare

TTEC used its revamped training curriculum and top offshore talent to support GE Healthcare's contact center operations. The challenge was to handle urgent, complex support calls from healthcare prov...iders needing fast, accurate help. TTEC created digital notepads, improved training, and launched an incentive program. Error rates dropped to just 0.03%, far better than the 0.25% goal. Quality scores reached 93%, and the team achieved 102% of the average handle time target.

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Hospital & Health Care

CASE STUDY An extensive integrated health system with multiple hospitals, nursing colleges, digital health and more

TTEC Digital unified agent systems for a large healthcare system. The client faced knowledge management and data access issues across hospitals and digital health units. TTEC Digital integrated elect...ronic health records, CRM, and workforce management into one platform. A CX-led workshop and value analysis accelerated the project. The client expects $18.7M net benefits over 5 years, 349% ROI, and time savings of 20-45 seconds per call note and 60-90 seconds per appointment scheduled.

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Health, Wellness and Fitness

CASE STUDY A major regional health plan

TTEC implemented an email automation widget for a major regional health plan. The challenge was slow, error-prone email processes that hurt sales and efficiency. TTEC's solution provided standardized... email templates and a knowledgebase widget. This cut average handle time by 10.4%, saving $26,000 in three months. Associates handled 34.5% more calls, and 86% felt very confident using the new system.

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Consumer Goods

CASE STUDY An industry-leading provider of wireless voice and data services

TTEC helped a top wireless voice and data provider grow in the SMB market. TTEC designed and managed a multichannel sales and digital marketing solution. The program used customer analytics and targe...ted email campaigns. The client saw a 45% increase in new service lines and $1.5 billion in annual sales revenue. Phone and device upgrades rose 91%. Fifty-eight percent of contacts closed in one call.

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Frequently Asked Questions(FAQ)

for TTEC

What is TTEC used for?

TTEC is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Lead Qualification: Technographic and Lifetime Value Management .

What are the top features of TTEC?

Personalization, Gamification and bot are some of the top features of TTEC.

Who uses TTEC?

TTEC is used by Financial Services, Retail and Media Production among other industries.

What are TTEC alternatives?

Where is TTEC located?

TTEC is headquartered at 9197 South Peoria Street Englewood, Colorado, U.S.A..
lightning

Peers used TTEC for engagement management and lead qualification: technographic

TTEC Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)

Software Failure Risk Guidance

?

for TTEC

Overall Risk Meter

Low Medium High

Top Failure Risks for TTEC

TTEC Holdings, Inc. News

Partnership

TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer ...

TTEC has expanded its strategic partnership with Zendesk to deliver enhanced AI-driven customer experience solutions. The collaboration integrates Zendesks AI capabilities with TTECs CX technology and managed services, aiming to accelerate digital transformation for enterprise clients and improve customer engagement across digital channels.

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Awards

TTEC Digital Recognized as Genesys 2024 CX Evolution Partner of the Year - PR Newswire

TTEC Digital has been recognized as the Genesys 2024 CX Evolution Partner of the Year.

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Financial

TTEC Schedules Fourth Quarter And Full Year 2024 Earnings Release and Webcast of Investor Conference Call

TTEC announces the schedule for its fourth quarter and full year 2024 earnings release and investor conference call webcast.

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Awards

TTEC Achieves Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program - Longview News-Journal

TTEC received Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program.

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TTEC Holdings, Inc. Profile

Company Name

TTEC Holdings, Inc.

Company Website

https://www.ttec.com/

HQ Location

9197 South Peoria Street Englewood, Colorado, U.S.A.

Employees

1-10

Social

Linkedin Twitter

Financials

IPO