TTEC Overview

TTEC is a global leader in customer experience technology and services. They focus on designing, implementing, and delivering exceptional CX solutions.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Lifetime Value Management, as the business use cases that they have been most satisfied with while using TTEC.

Other use cases:

  • Loyalty Management
  • Contact List Management
  • Measuring Customer Satisfaction
  • Campaign Management
  • Training & Onboarding
  • Generation Of New Leads
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TTEC.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Manage Risk
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

TTEC Use-Cases and Business Priorities: Customer Satisfaction Data

TTEC's features include Personalization, Gamification, and Bot. and TTEC support capabilities include AI Powered, 24/7 Support, Email Support, etc. also TTEC analytics capabilities include Custom Reports, and Analytics.

Reviews

"...When we modeled lifetime customer value, we discovered that a delighted customer who acts as a promoter is worth far more than the cost of handling that call...." Peer review by LogiTech, Vice President of Customer Care, Logitech

Popular Business Setting

for TTEC

Top Industries

  • Financial Services
  • Retail
  • Media Production

Popular in

TTEC is popular in Financial Services, Retail, and Media Production and is widely used by

Comprehensive Insights on TTEC Use Cases

How does TTEC facilitate Engagement Management?

How does TTEC facilitate Lead Qualification: Technographic?

What solutions does TTEC provide for Lifetime Value Management?

How does TTEC facilitate Loyalty Management?

What solutions does TTEC provide for Contact List Management?

36+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well TTEC solved their business needs. Cuspera uses 509 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
TTEC case study

Insurance company
Insurance
Insurance
CASE STUDY Insurance company

Insurance company optimizes back-office operations by 20%.

Read More
TTEC case study

A global communication services provider
Telecommunications
Telecommunications
CASE STUDY A global communication services provider

Automation decreases associates’ login time by 61%.

Read More
TTEC case study

The healthcare company
Hospital & Health Care
Hospital & Health Care
CASE STUDY The healthcare company

eNPS at a healthcare contact center increased by 21% with the use of interactive AI training bots.

Read More

Frequently Asked Questions(FAQ)

for TTEC

What is TTEC used for?

TTEC is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Lead Qualification: Technographic and Lifetime Value Management .

What are the top features of TTEC?

Personalization, Gamification and bot are some of the top features of TTEC.

Who uses TTEC?

TTEC is used by Financial Services, Retail and Media Production among other industries.

What are TTEC alternatives?

Antavo, Twilio, Tenfold and Insider Platform are popular alternatives for TTEC.

Where is TTEC located?

TTEC is headquartered at 9197 South Peoria Street Englewood, Colorado, U.S.A..
lightning

Peers used TTEC for engagement management and lead qualification: technographic

TTEC Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)

Software Failure Risk Guidance

?

for TTEC

Overall Risk Meter

Low Medium High

Top Failure Risks for TTEC

TTEC Holdings, Inc. News

TTEC Digital Recognized as Genesys 2024 CX Evolution Partner of the Year - PR Newswire

TTEC Digital has been recognized as the Genesys 2024 CX Evolution Partner of the Year.

02/04/2025 - source

TTEC Achieves Silver Certification in Management Leadership for ...

TTEC has achieved Silver Certification in Management Leadership.

18/12/2024 - source

TTEC Achieves Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program - Longview News-Journal

TTEC received Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program.

18/12/2024 - source

TTEC Holdings, Inc. Feeds

TTEC Schedules Fourth Quarter And Full Year 2024 Earnings Release and Webcast of Investor Conference Call

TTEC announces the schedule for its fourth quarter and full year 2024 earnings release and investor conference call webcast.

06/02/2025 - source

TTEC Receives Unsolicited Proposal from CEO to be Taken Private - Longview News-Journal

TTEC's CEO has made an unsolicited proposal to take the company private.

08/12/2024 - source

TTEC Schedules Third Quarter 2024 Earnings Release and Webcast of Investor Conference Call - The Eastern Progress Online

TTEC plans to release its third-quarter 2024 earnings and host an investor conference call webcast.

06/12/2024 - source

TTEC Holdings, Inc. Profile

Company Name

TTEC Holdings, Inc.

Company Website

https://www.ttec.com/

HQ Location

9197 South Peoria Street Englewood, Colorado, U.S.A.

Employees

1-10

Social

Linkedin Twitter

Financials

IPO