Product Business Settings

TTEC is popular in Financial Services, Retail, and Media Production industries and is widely used by .

TTEC Product Overview

TTEC specializes in crafting transformative customer experience (CX) solutions, integrating AI-first technology with human interaction. The company offers a comprehensive suite of services, including contact center operations, technology, and managed services, tailored to enhance customer engagement and drive growth. TTEC's expertise spans across leading CX technology platforms, providing businesses with flexible and innovative strategies. Their solutions are designed to align with unique brand needs, ensuring personalized customer interactions. The focus on AI-enhanced services and revenue generation highlights TTEC's commitment to delivering impactful CX strategies.

How satisfied the customers are with TTEC use-cases

Reviews

"...When we modeled lifetime customer value, we discovered that a delighted customer who acts as a promoter is worth far more than the cost of handling that call...." Peer review by LogiTech, Vice President of Customer Care, Logitech

TTEC Customer Insights, Testimonials and Case Studies

How can TTEC enhance your Engagement Management process?

What makes TTEC ideal for Lead Qualification: Technographic?

How efficiently Does TTEC manage your Lifetime Value Management?

What makes TTEC ideal for Loyalty Management?

How efficiently Does TTEC manage your Contact List Management?

What is TTEC used for?

TTEC is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Lead Qualification: Technographic and Lifetime Value Management .

What are the top features of TTEC?

Personalization, Gamification and bot are some of the top features of TTEC.

Who uses TTEC?

TTEC is used by Financial Services, Retail and Media Production among other industries.

What are TTEC alternatives?

Where is TTEC located?

TTEC is headquartered at 9197 South Peoria Street Englewood, Colorado, U.S.A..

11 buyers and buying teams have used Cuspera to assess how well TTEC solved their business needs. Cuspera uses 509 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

lightning

Peers used TTEC for engagement management and lead qualification: technographic

TTEC Competitors

TTEC Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)

Software Failure Risk Guidance

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for TTEC

Overall Risk Meter

Low Medium High

Top Failure Risks for TTEC

TTEC Holdings, Inc. News

Executive
 

TTEC Names Thomas Monaghan President of Percepta

TTEC Holdings Inc. appointed Thomas Monaghan as president of Percepta, succeeding Karen Gurganious. Monaghan, previously Senior Vice President of Global Operational Excellence at TTEC, will transition into his new role with Gurganious's support through early 2026.

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Awards
 

TTEC Recognized as Enterprise Innovator in HFS Research Travel and Hospitality Service Provider Ecosystem, 2025 Report IT Business Net

TTEC has been recognized as an Enterprise Innovator in the HFS Research Travel and Hospitality Service Provider Ecosystem, 2025 report. This accolade highlights TTEC's role in delivering AI-powered, human-centered CX solutions tailored for the travel and hospitality sector. The report praises TTEC's impact on client outcomes, including significant financial returns for global travel brands through AI-driven innovations.

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Awards
 

TTEC Recognized as Enterprise Innovator in HFS Researchs Travel and Hospitality Service Provider Ecosystem, 2025 Report - Sahm

TTEC was recognized as an Enterprise Innovator by HFS Research in its 2025 report on the Travel and Hospitality Service Provider Ecosystem. The report highlights TTEC's AI-powered, human-centered CX solutions and its ability to deliver end-to-end experience transformation. TTEC's innovations, such as AI-enabled servicing and multilingual support, are credited with driving significant business outcomes for clients in the travel and hospitality sector.

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Awards
 

TTEC Wins Gold for AI - Powered Learning Innovation at Brandon Hall Group Technology Excellence Awards

TTEC won a Gold Award at the Brandon Hall Group Technology Excellence Awards for its Learning Wizards Suite, an AI-powered learning design ecosystem. This suite accelerates learning design, ensuring quality through a human-in-the-loop approach and delivering measurable business impact. The award highlights TTEC's innovation in AI-driven learning solutions.

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TTEC Holdings, Inc. Profile

Company Name

TTEC Holdings, Inc.

Company Website

https://www.ttec.com/

HQ Location

9197 South Peoria Street Englewood, Colorado, U.S.A.

Employees

1-10

Social

Linkedin Twitter

Financials

IPO