TTEC Overview
TTEC specializes in crafting transformative customer experience (CX) solutions, integrating AI-first technology with human interaction. The company offers a comprehensive suite of services, including contact center operations, technology, and managed services, tailored to enhance customer engagement and drive growth. TTEC's expertise spans across leading CX technology platforms, providing businesses with flexible and innovative strategies. Their solutions are designed to align with unique brand needs, ensuring personalized customer interactions. The focus on AI-enhanced services and revenue generation highlights TTEC's commitment to delivering impactful CX strategies.
Use Cases
Customers recommend Engagement Management, Lead Qualification: Technographic, Lifetime Value Management, as the business use cases that they have been most satisfied with while using TTEC.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TTEC.
TTEC Use-Cases and Business Priorities: Customer Satisfaction Data
TTEC's features include Personalization, Gamification, and Bot. and TTEC support capabilities include AI Powered, 24/7 Support, Email Support, etc. also TTEC analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services...." Peer review
TTEC is a global leader in customer experience technology and services. They focus on designing, implementing, and delivering exceptional CX solutions.
Popular Business Setting
for TTEC
Top Industries
- Financial Services
- Retail
- Media Production
Popular in
TTEC is popular in Financial Services, Retail, and Media Production and is widely used by
TTEC Customer wins, Customer success stories, Case studies
How does TTEC facilitate Engagement Management?
Why is TTEC the best choice for Lead Qualification: Technographic?
How can TTEC enhance your Lifetime Value Management process?
What Are the key features of TTEC for Loyalty Management?
How efficiently Does TTEC manage your Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well TTEC solved their business needs. Cuspera uses 509 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Frequently Asked Questions(FAQ)
for TTEC
What is TTEC used for?
What are the top features of TTEC?
Who uses TTEC?
What are TTEC alternatives?
Where is TTEC located?
Peers used TTEC for engagement management and lead qualification: technographic
TTEC Competitors
TTEC Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Custom Reports | Read Reviews (84) |
| Analytics | Read Reviews (58) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Custom Reports | Read Reviews (84) |
| Analytics | Read Reviews (58) |
Software Failure Risk Guidance
?for TTEC
Overall Risk Meter
Top Failure Risks for TTEC
TTEC Holdings, Inc. News
Fast-Forward to 2026: TTEC Reveals the Next Big Shifts in Customer Experience
TTEC released its 2026 CX Trends report, highlighting five key shifts in customer experience: mainstream adoption of agentic AI, the importance of tech stack clarity, precision in personalization, reimagined empathy balancing AI and human interaction, and resilience to economic and workforce challenges. The report emphasizes integrating technology with human expertise for improved customer engagement.
TTEC Digital achieves 2025-2026 Microsoft AI Business Solutions Inner Circle award
TTEC Digital has been recognized by Microsoft as a member of the 2025-2026 Microsoft AI Business Solutions Inner Circle. This accolade highlights TTEC Digital's exceptional sales achievements and innovation in AI-enabled customer experience solutions. The recognition underscores TTEC's collaboration with Microsoft and its commitment to transforming business outcomes through AI.
TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud | TTEC
TTEC Digital has partnered with VoxEQ to integrate real-time voice biometrics into its SmartApps Cloud platform, enhancing fraud prevention for financial services. This collaboration aims to improve caller identity verification and reduce fraud through AI-powered voice bio-signal analysis, offering a scalable solution that protects all callers without storing personal data.
TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud
TTEC Digital and VoxEQ have formed a partnership to integrate real-time voice biometrics into TTEC's SmartApps Cloud platform. This collaboration aims to enhance fraud prevention for financial services by using AI-powered voice bio-signal intelligence. The integration promises to reduce average handle time and improve caller protection without storing personal data.
TTEC Holdings, Inc. Profile
Company Name
TTEC Holdings, Inc.
Company Website
https://www.ttec.com/HQ Location
9197 South Peoria Street Englewood, Colorado, U.S.A.
Employees
1-10
Social
Financials
IPO
