Comparison Summary
Introducing TTEC and Lumoa
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
TTEC covers Engagement Management, Lead Qualification, Lifetime Value Management, Loyalty Management, etc.
Lumoa focuses on Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
TTEC: Worldwide digital leader in CX
Make Customer Feedback Actionable - Lumoa Net Promoter ...
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
50
27
Total Goals
(we found evidences for)
12
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Manage risk
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Establish thought leadership
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Improve ROI
-
Grow market share
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Improve efficiency
- See 9 more
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Enhance customer relationships
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Scale best practices
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Acquire customers
-
Improve efficiency
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Increase sales & revenue
- See 2 more
Top Channels
Channels Used
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promotions
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phone calls
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e-mail
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social media
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chat
-
website
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offline
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review sites
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Amazon
-
newsletter
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on premises
-
user generated content
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blogs
-
point of sale
-
mobile
- See 12 more
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promotions
-
phone calls
-
e-mail
-
social media
-
chat
-
website
-
offline
-
review sites
-
Amazon
-
newsletter
-
on premises
-
user generated content
-
blogs
-
point of sale
-
mobile
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
