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Compare TTEC vs Lumoa

Comparison Summary

For TTEC vs Lumoa comparison, Our AI algorithm looked at 992 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TTEC and Lumoa to solve their respective business needs.

Pros and cons of TTEC and Lumoa

TTEC is more suited to businesses that require Engagement Management and Lead Qualification where as Lumoa is focused towards Customer Feedback Management with Promotions and Workflow Management .

logo TTEC

Focus area

Software Failure Risk

  • low

logo Lumoa

Focus area

Lumoa is better than TTEC for

Software Failure Risk

  • medium

About

TTEC: Worldwide digital leader in CX

Make Customer Feedback Actionable - Lumoa Net Promoter ...

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

50

27

Total Goals
(we found evidences for)

12

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


lead qualification

lead qualification: technographic


lifetime value management


loyalty management

customise loyalty program


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


campaign management


training & onboarding


generation of new leads


helpdesk management


knowledge management




sales document management

proposal & quote management


performance management


competitive intelligence


workflow management


call transcription


sales call management

call transcription


business development



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • See 9 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more
  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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No Data

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Business Setting