Lumoa Overview

Lumoa enables prioritization and investment in impactful brand, product, and customer experiences. The platform simplifies decision-making for memorable engagements.

Use Cases

Customers recommend Customer Feedback Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Lumoa.

Other use cases:

  • Helpdesk Management
  • Call Transcription
  • Business Development
  • Lead Analytics
  • Competitive Intelligence
  • Customise Loyalty Program
  • Identify Target Customers
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Lumoa.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
See all business priorities See less business priorities

Lumoa Use-Cases and Business Priorities: Customer Satisfaction Data

Lumoa works with different mediums / channels such as Promotions. Website. Phone Calls etc.

Lumoa's features include Dashboard, Feedback Surveys, Voice Transcription, etc. and Lumoa support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Lumoa analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We use Lumoa to get deeper dives into customer feedback and find specific details...." Peer review by Joonas Tunturi, Digital Director, Terveystalo

Popular Business Setting

for Lumoa

Top Industries

  • Information Technology and Services
  • Retail
  • Health, Wellness and Fitness

Popular in

  • Small Business
  • Mid Market

Lumoa is popular in Information Technology And Services, Retail, and Health, Wellness And Fitness and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Lumoa Use Cases

How does Lumoa address your Customer Feedback Management Challenges?

What solutions does Lumoa provide for Engagement Management?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Lumoa solved their business needs. Cuspera uses 483 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

lightning

Peers used Lumoa for customer feedback management and workflow management

Lumoa Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (38)
Analytics

4.77/5 ★

Read Reviews (88)
Custom Reports

4.64/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.72/5 ★

Read Reviews (38)
Analytics

4.77/5 ★

Read Reviews (88)
Custom Reports

4.64/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Lumoa

Overall Risk Meter

Low Medium High

Top Failure Risks for Lumoa

Lumoame Oy News

Product News November 2024

Lumoa introduced a new translation engine for feedback, enhancing context understanding and language detection. A new table widget type is also available for summarizing data.

13/01/2025 - source

Lumoame Oy Feeds

Lumoa is merging with Netigate Feedback to form Netigate CX, a platform for managing the entire feedback lifecycle, including survey creation, analysis, and AI-driven insights. Lumoa branding will be removed, and changes include a common login and easier data connection.

Lumoa is merging with Netigate Feedback to form Netigate CX, a platform for managing the entire feedback lifecycle, including survey creation, analysis, and AI-driven insights. Lumoa branding will be removed, and changes include a common login and easier data connection.

13/01/2025 - source

Lumoa has become part of Netigate, enhancing its capabilities. The Lumoa platform will integrate with Netigate's survey tools, creating a unified feedback lifecycle platform. New features and webinars are introduced to support this integration.

Lumoa has become part of Netigate, enhancing its capabilities. The Lumoa platform will integrate with Netigate's survey tools, creating a unified feedback lifecycle platform. New features and webinars are introduced to support this integration.

13/01/2025 - source

Product News – June 2024

Lumoa Product News for June 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Insights Summaries now show highlights We wanted you to feel like you could […]

The post Product News – June 2024 appeared first on Lumoa.

27/06/2024 - source

Lumoame Oy Profile

Company Name

Lumoame Oy

Company Website

//lumoa.me

HQ Location

Kampinkuja 2, Helsinki, Southern Finland 00100, FI

Employees

1-10

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Financials

SEED