Product Business Settings

Lumoa is popular in Information Technology And Services, Retail, and Health, Wellness And Fitness industries and is widely used by Small Business, Mid Market.

Integrations

Help Desk
Customer Feedback Management
Live Chat
Conversational Marketing

Lumoa Product Overview

Lumoa's customer experience platform delivers real-time insights, allowing businesses to focus on what truly matters. By efficiently capturing and analyzing customer feedback, companies can swiftly take action and enhance their customer interactions. This platform not only tracks feedback but also provides actionable intelligence to close the loop, driving impactful business outcomes. Leading companies globally leverage Lumoa to understand and respond to the voice of their customers, ensuring improved customer satisfaction and loyalty. This forward-looking approach positions businesses to stay competitive and responsive in a dynamic market landscape.

How satisfied the customers are with Lumoa use-cases

Reviews

"...A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner...." Peer review

Lumoa Customer Insights, Testimonials and Case Studies

lightning

Peers used Lumoa for customer feedback management and workflow management

Lumoa Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.72/5

Read Reviews (38)
Analytics

4.77/5

Read Reviews (88)
Custom Reports

4.64/5

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.72/5

Read Reviews (38)
Analytics

4.77/5

Read Reviews (88)
Custom Reports

4.64/5

Read Reviews (57)

Software Failure Risk Guidance

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for Lumoa

Overall Risk Meter

Low Medium High

Top Failure Risks for Lumoa

Lumoame Oy News

Product
 

Product News April 2025

Lumoa introduced several product enhancements in April 2025. The Ask AI feature now recognizes and lists all available data filters, streamlining targeted customer feedback analysis. Users can also apply reverse linear scales, addressing regional preferences where lower scores indicate positive outcomes. These updates improve Lumoas AI-driven customer experience analytics, offering greater flexibility and actionable insights.

Product
 

Product News March 2025

Lumoa introduces visual improvements to its Ask AI feature, enhancing readability with bold text, bullet points, and color changes. The Heatmap Graph now updates based on selected filters, improving data visualization.

M&A
 

Lumoa has become part of Netigate, enhancing its capabilities. The Lumoa platform will integrate with Netigate's survey tools, creating a unified feedback lifecycle platform. New features and webinars are introduced to support this integration.

Lumoa has become part of Netigate, enhancing its capabilities. The Lumoa platform will integrate with Netigate's survey tools, creating a unified feedback lifecycle platform. New features and webinars are introduced to support this integration.

Product
 

Product News November 2024

Lumoa introduced a new translation engine for feedback, enhancing context understanding and language detection. A new table widget type is also available for summarizing data.

Lumoame Oy Profile

Company Name

Lumoame Oy

Company Website

//lumoa.me

HQ Location

Kampinkuja 2, Helsinki, Southern Finland 00100, FI

Employees

1-10

Social

Financials

SEED