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Compare TTEC vs Oracle CX Sales

Comparison Summary

For TTEC vs Oracle CX Sales comparison, Our AI algorithm looked at 2049 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TTEC and Oracle CX Sales to solve their respective business needs.

Pros and cons of TTEC and Oracle CX Sales

TTEC is more suited to businesses that require Engagement Management and Lead Qualification where as Oracle CX Sales is focused towards Engagement Management and Social Media Management with Channel Partners .

logo TTEC

Focus area

Software Failure Risk

  • low

logo Oracle CX Sales

Focus area

Oracle CX Sales is better than TTEC for

Software Failure Risk

  • medium

About

TTEC: Worldwide digital leader in CX

Oracle CX Sales | Optimize Sales and Commerce Across All Channels

Age

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

50

67

Total Goals
(we found evidences for)

12

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


lead qualification

lead qualification: technographic


lifetime value management


loyalty management

customise loyalty program


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


campaign management


training & onboarding


generation of new leads


helpdesk management


knowledge management




sales document management

proposal & quote management

contract management


performance management


account management



conversion management


competitive intelligence





relationship management


products & pricelist management


communication management


opportunity management


social media management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • See 9 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve efficiency

  • Improve ROI

  • Establish thought leadership

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • channel partners

  • phone calls

  • promotions

  • social media

  • e-mail

  • offline

  • mobile

  • on premises

  • chat

  • Slack

  • user generated content

  • blogs

  • website

  • video

  • events

  • trade shows

  • omnichannel

  • See 14 more
  • channel partners

  • phone calls

  • promotions

  • social media

  • e-mail

  • offline

  • mobile

  • on premises

  • chat

  • Slack

  • user generated content

  • blogs

  • website

  • video

  • events

  • trade shows

  • omnichannel

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting