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Twilio Programmable Voice vs Truly Voice Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Twilio Programmable Voice low Failure Risk for Truly Voice Platform low
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Comparison Summary

This comparison report of Twilio Programmable Voice vs. Truly Voice Platform is based on a specific set of business needs and context. The comparison uses 2242 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Twilio Programmable Voice and Truly Voice Platform

Twilio Programmable Voice belong to a category of solutions that help Customer Experience Management, whereas Truly Voice Platform belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Twilio Programmable Voice covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Conference Call Management with Offline, Engagement Management with Phone Calls, etc.

Truly Voice Platform focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

"With the introduction of Twilio SIP Registration service offering, our customers can easily deploy SIP extensions to their contact center agents, leveraging a broad range of both hardphones and softphones on the market. " - Jeff Thompson

"Truly builds a product for sales teams, and understand the details and intricacies that go into building a world class sales team. They know that data is king for sales ops, and the connection with salesforce is better than any competitive product I...’ve used. They also invest the time to really get to know your business and live up to being a partner. " - Charles Bergevin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Twilio Programmable Voice

Focus area

Software Failure Risk

  • low

logo Truly Voice Platform

Focus area

Truly Voice Platform is better than Twilio Programmable Voice for

Software Failure Risk

  • low

About

Twilio - Communication APIs for SMS, Voice, Video and Authentication

The calling solution that powers sales engagement through tracking Rep activity at Scale, and capturing every Voice, SMS, And Email Conversation

Age

2008

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

43

45

Total Goals
(we found evidences for)

9

6

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (60)

Read Reviews (180)

call recording

Read Reviews (44)

Read Reviews (162)

call transcription

Read Reviews (9)

Read Reviews (11)

communication management

Read Reviews (47)

Read Reviews (29)

sending & publishing communications

Read Reviews (27)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (15)

Read Reviews (24)

conference call management

Read Reviews (34)

Read Reviews (24)

helpdesk management

Read Reviews (26)

Read Reviews (28)

engagement management

Read Reviews (25)

Read Reviews (24)

engaging and following up

Read Reviews (14)

Read Reviews (22)

content management

Read Reviews (15)

Read Reviews (0)

content publishing

Read Reviews (15)

Read Reviews (0)

customer feedback management

Read Reviews (8)

Read Reviews (1)

measuring net promoter score

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (10)

contact list management

Read Reviews (3)

Read Reviews (8)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (21)

social media management

Read Reviews (2)

Read Reviews (0)

social media analytics

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (1)

sales review & feedback

Read Reviews (2)

Read Reviews (2)

rating and review management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (9)

revenue cycle management

Read Reviews (0)

Read Reviews (18)

campaign management

Read Reviews (0)

Read Reviews (2)

follower management

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (0)

Read Reviews (2)

discount management

Read Reviews (0)

Read Reviews (2)

pipeline management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • Scale best practices

  • See 6 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Shorten ramp up time

  • Scale best practices

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • mobile

  • e-mail

  • mobile app

  • text SMS

  • social media

  • LinkedIn

  • point of sale

  • mass media

  • radio

  • website

  • review sites

  • Yelp

  • video

  • See 14 more

  • phone calls

  • offline

  • events

  • trade shows

  • mobile

  • e-mail

  • mobile app

  • text SMS

  • social media

  • LinkedIn

  • point of sale

  • mass media

  • radio

  • website

  • review sites

  • Yelp

  • video

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting