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Twilio Programmable Voice vs Ushur: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Twilio Programmable Voice vs. Ushur is based on a specific set of business needs and context. The comparison uses 2737 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Twilio Programmable Voice and Ushur

Twilio Programmable Voice, and Ushur belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Twilio Programmable Voice covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Conference Call Management with Offline, Engagement Management with Phone Calls, etc.

Ushur focuses on Engagement Management, Workflow Management with E-Mail, Customer Feedback Management, Sales Document Management with E-Mail, etc.

"Within a week we had a proof-of-concept Twilio softphone in a browser able to place and take calls. Ultimately, we were able to answer over a hundred more calls a day, and increase our conversion rate by 12 percent. " - Jon Wilson

"The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. " - Ken Lynch

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Twilio Programmable Voice

Focus area

Twilio Programmable Voice is better than Ushur for

Software Failure Risk

  • low

logo Ushur

Focus area

Ushur is better than Twilio Programmable Voice for

Software Failure Risk

  • low

About

Twilio - Communication APIs for SMS, Voice, Video and Authentication

Intelligent Automation Platform

Age

2008

Financials

IPO

Business Need

Total Processes
(we found evidences for)

43

46

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


communication management

sending & publishing communications

tracking & monitoring communications


conference call management


helpdesk management


engagement management

engaging and following up


content management

content publishing


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding




contact list management


products & pricelist management


workflow management


social media management

social media analytics


sales document management



sales review & feedback


rating and review management


community building



lifetime value management


business development


customer case management


revenue cycle management


billing and invoice management



account management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • Scale best practices

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Establish thought leadership

  • Improve internal communications

  • Improve digital and social presence

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • text SMS

  • omnichannel

  • phone calls

  • mobile

  • offline

  • on premises

  • chat

  • mobile app

  • video

  • promotions

  • trade shows

  • events

  • user generated content

  • blogs

  • See 12 more
  • e-mail

  • text SMS

  • omnichannel

  • phone calls

  • mobile

  • offline

  • on premises

  • chat

  • mobile app

  • video

  • promotions

  • trade shows

  • events

  • user generated content

  • blogs

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting