UJET vs. CallHippo: Contact Center Software Solution Comparison 2025

Overview: UJET and CallHippo as Contact Center Software Category solutions.

In comparing UJET and CallHippo as Contact Center Software, UJET shines in customer engagement and helpdesk management, appealing to enterprises seeking deep analytics and compliance. Its support for various communication methods is a bonus. Conversely, CallHippo excels in sales call management and detailed call analytics, serving industries like IT and Research effectively. It aims to improve sales and customer acquisition. Both products offer robust support options, yet cater to distinct business objectives and industries.

UJET: UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.

CallHippo: CallHippo offers a robust virtual phone system with features like call forwarding, analytics, and international numbers. These tools enhance business communication and improve efficiency.

UJET and CallHippo: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

UJET facilitates key activities like helpdesk management, customer satisfaction measurement, and sales call management, aligning with businesses wanting enhanced customer interactions. read more →

CallHippo supports sales call management, call recording, and helpdesk management, fitting businesses seeking efficient call operations and analytics. read more →

Business Goals

UJET focuses on enhancing customer relationships and acquiring new customers, beneficial for companies entering new markets. read more →

CallHippo aims to increase sales and enhance customer relationships, suiting businesses prioritizing growth in sales. read more →

Core Features

UJET offers standout features like compliance, analytics, and integration capabilities, helping companies with robust reporting and data management needs. read more →

CallHippo includes features like analytics and custom reports, aiding businesses looking for data-driven insights and easy data migration. read more →

Vendor Support

UJET offers 24/7, chat, email, and phone support, which aligns with its high operational demands. read more →

CallHippo provides 24/7, phone, chat, and email support, helping users with comprehensive assistance. read more →

Segments and Industries

UJET caters mostly to enterprises in consumer services and electronics, aligning with diverse operational environments. read more →

CallHippo serves industries like research and IT, with a strong focus on large enterprises needing effective communication tools. read more →

Operational Alignment

UJET integrates well into diverse environments, supporting complex communication workflows for various company sizes. read more →

CallHippo fits into large enterprises' operations, providing detailed call management suited for high-volume call centers. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for UJET and CallHippo

What benefits does UJET and CallHippo offer for Helpdesk Management?

Ujet and Callhippo are cloud-based call center applications designed to help businesses manage customer support. Both tools are user-friendly and offer integrations with CRM solutions. Ujet is known for its comprehensive dashboard and advanced features, while Callhippo focuses on streamlining communication and simplifying the setup process. However, both tools are prone to occasional crashes, although their support teams are responsive in addressing issues.

"...It should be used by every call center...." Peer review by Jennifer P

"...With CallHippo we have a reliable tool to support and help our customers day after day...." Peer review by User

How efficiently Does UJET and CallHippo manage your Engagement Management?

Both tools focus on improving customer interactions and enhancing business productivity. Ujet emphasizes personalized interactions and integrates with CRM systems like Salesforce and Oracle Service Cloud. CallHippo provides a cost-effective solution for managing calls and coordinating teams, with features like call recordings and on-hold music. The limitations of the provided comments are that they offer an incomplete picture of the tools' capabilities and do not provide quantitative data.

"...With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives...." Peer review by Administrator

"...CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & Sales Engagement to the next level...." Peer review from CallHippo

How can UJET and CallHippo enhance your Communication Management process?

Ujet and Callhippo both help users track calls and call duration. Ujet offers seamless integration with Salesforce, allowing agents to manage interactions and CRM tasks. Callhippo focuses on monitoring call representative performance, providing insights into key performance indicators. Callhippo allows for call barging, enabling supervisors to join calls for quality monitoring.

"...it a great tool to track your call (how long)...." Peer review by User

"...However, CallHippo provides world-class reliable service and can set up your calling service center in a few minutes at the most affordable price in the market! Increased Control and Monitoring Virtual phone numbers are very helpful in letting managers control all communication channels in a productive way...." CLOUD-BASED VIRTUAL PHONE SYSTEMS A DYNAMIC BUSINESS NECESSITY!