UJET Overview

UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.

Use Cases

Customers recommend Helpdesk Management, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using UJET.

Other use cases:

  • Measuring Customer Satisfaction
  • Communication Management
  • Call Recording
  • Lifetime Value Management
  • Training & Onboarding
  • Customer Case Management
  • Conference Call Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UJET.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Launch New Products
  • Grow Market Share
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UJET Use-Cases and Business Priorities: Customer Satisfaction Data

UJET works with different mediums / channels such as Phone Calls. and Mobile.

UJET's features include Personalization, Recording, Ticketing, etc. and UJET support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UJET analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It has many benefits as far as tracking calls and call times...." Peer review by Monica M, CS

UJET, Toky, Freshdesk Contact Center, Opus Contact Center, Dialpad Ai Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UJET

Top Industries

  • Consumer Services
  • Consumer Electronics
  • Computer Software

Popular in

  • Mid Market
  • Enterprise
  • Small Business

UJET is popular in Consumer Services, Consumer Electronics, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on UJET Use Cases

How does UJET address your Helpdesk Management Challenges?

What solutions does UJET provide for Contact List Management?

How efficiently Does UJET manage your Engagement Management?

What benefits does UJET offer for Measuring Customer Satisfaction?

What Are the key features of UJET for Communication Management?

23+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well UJET solved their Contact Center Software needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Frequently Asked Questions(FAQ)

for UJET

What is UJET used for?

UJET is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Contact List Management and Engagement Management .

What are the top features of UJET?

Personalization, Recording and Ticketing are some of the top features of UJET.

Who uses UJET?

UJET is used by Consumer Services, Consumer Electronics and Computer Software among other industries.

What are UJET alternatives?

Where is UJET located?

UJET is headquartered at 201 3rd St, Suite 950, San Francisco, California 94103, US.
lightning

Peers used UJET for helpdesk management and contact list management

UJET Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (16)
Analytics

4.82/5 ★

Read Reviews (32)
Custom Reports

3.99/5 ★

Read Reviews (129)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (16)
Analytics

4.82/5 ★

Read Reviews (32)
Custom Reports

3.99/5 ★

Read Reviews (129)

UJET Integrations

UJET integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.00/5 ★

Read Reviews (137)
Data Export

3.85/5 ★

Read Reviews (65)

Observe.AI

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Kustomer

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PlayVox

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for UJET

Overall Risk Meter

Low Medium High

Top Failure Risks for UJET

UJET News

UJET raises $76M to drive generative AI in contact centers - Tech Funding News

UJET raises $76 million to enhance generative AI in contact centers, boosting its technology offerings.

23/09/2024 - source

Midmarket CCaaS Provider UJET Gains Momentum with New Channel Strategy - CX Today

UJET, a midmarket CCaaS provider, is gaining traction with a new channel strategy to improve customer experience solutions.

27/08/2024 - source

UJET Feeds

UJETs New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap - CX Today

UJET's new Co-CEO outlines the company's vision for its Contact Center as a Service (CCaaS) platform, focusing on unique features and future plans.

10/11/2024 - source

Customer Support Startup UJET Gets New Co-CEO, $76 Million in Funding - Bloomberg

UJET, a customer support startup, appoints a new co-CEO and secures $76 million in funding.

23/09/2024 - source

UJET Profile

Company Name

UJET

Company Website

https://ujet.cx/

HQ Location

201 3rd St, Suite 950, San Francisco, California 94103, US

Employees

51-200

Social

Linkedin Twitter

Financials

SERIES B