UJET Overview

UJET addresses the challenges of modern customer service by offering an AI-powered cloud contact center platform. It solves the problem of fragmented customer interactions by delivering intuitive and personalized experiences. UJET's platform enhances customer satisfaction through seamless integration with existing customer service solutions, ensuring a cohesive service journey. With AI-driven operations, it helps businesses reduce operational costs while maintaining high-quality service. The platform is trusted by leading brands to transform and future-proof their contact centers, aligning with evolving consumer expectations.

Use Cases

Customers recommend Helpdesk Management, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using UJET.

Other use cases:

  • Measuring Customer Satisfaction
  • Communication Management
  • Call Recording
  • Lifetime Value Management
  • Training & Onboarding
  • Customer Case Management
  • Conference Call Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UJET.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Launch New Products
  • Grow Market Share
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UJET Use-Cases and Business Priorities: Customer Satisfaction Data

UJET works with different mediums / channels such as Phone Calls. and Mobile.

UJET's features include Personalization, Recording, Ticketing, etc. and UJET support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UJET analytics capabilities include Analytics, and Custom Reports.

Reviews

"...This is the second time I've used Ujet for my Customer Service Call Center needs. ...." Peer review by Enoch O., Director Of Customer Care, Consumer Services

UJET, XCALLY, VICIdial, Vocalcom, Haptik, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.

Popular Business Setting

for UJET

Top Industries

  • Consumer Services
  • Consumer Electronics
  • Computer Software

Popular in

  • Mid Market
  • Enterprise
  • Small Business

UJET is popular in Consumer Services, Consumer Electronics, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.

UJET Customer wins, Customer success stories, Case studies

How does UJET address your Helpdesk Management Challenges?

How does UJET address your Contact List Management Challenges?

What benefits does UJET offer for Engagement Management?

Why is UJET the best choice for Measuring Customer Satisfaction?

What solutions does UJET provide for Communication Management?

13 buyers and buying teams have used Cuspera to assess how well UJET solved their Contact Center Software needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

SPANX - Apparel & Fashion

UJET helped SPANX modernize its customer service operations. SPANX faced problems with its old telephony system, which was slow and hard to update. This made it hard for agents to help customers quic...kly. UJET gave SPANX a stable and flexible contact center platform. With UJET, SPANX improved customer interactions and made support faster and smoother. The company now delivers better service at every touchpoint.

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Herschend Family Entertainment - Hospitality

UJET helped Herschend Family Entertainment unify its contact center operations. The company needed to support omnichannel communication and improve guest experiences across many properties. UJET's cl...oud-based platform enabled better productivity and efficiency. Herschend saw a 12% decrease in average handle times, a 6% reduction in cost per contact, and a 9% improvement in net promoter score (NPS).

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Instacart - On Demand Services

Instacart wanted to make grocery shopping easier for its users. They needed to give reliable support to their shoppers and customers. Instacart used UJET to improve their in-app customer service. Wit...h UJET, Instacart saw an 18% improvement in SLA using in-app voice. They also reduced repeat calls by 5.6% and cut average handle time by 30%. Instacart created a unique and personal support experience for their shoppers.

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Capital on Tap - Financial Services

Capital on Tap wanted to give great customer service to small businesses. They had trouble finding a good CX partner and tried three different providers in two years. Their old provider's software di...d not work well with their systems and was hard to use. They switched to UJET to improve their customer support. After using UJET, they raised their SLA delivery rate from 88% to 92%, decreased average hold time by 12%, and raised their CSAT rating from 4.4 to 4.6.

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Wag! - Consumer Services

Wag! wanted to make pet care easier for busy dog owners. They used UJET to give customers in-app support on Android and iOS. With UJET, Wag! improved their in-app voice SLA by 17%. They cut average w...ait times by 50%. Call abandonment dropped by 7%. This helped Wag! offer fast and easy help to their customers.

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Zettle by PayPal - Financial Services

Zettle by PayPal wanted to help small businesses with payment solutions. They needed a better way to support their customers as they grew. Their old contact center platform was not stable and missed ...important features. Zettle chose UJET for its advanced customer support tools and strong partnership. After using UJET, Zettle saw a 10% increase in CSAT score and cut agent training time by 50%.

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Frequently Asked Questions(FAQ)

for UJET

What is UJET used for?

UJET is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Contact List Management and Engagement Management .

What are the top features of UJET?

Personalization, Recording and Ticketing are some of the top features of UJET.

Who uses UJET?

UJET is used by Consumer Services, Consumer Electronics and Computer Software among other industries.

What are UJET alternatives?

XCALLY, VICIdial, Vocalcom and Haptik are popular alternatives for UJET.

Where is UJET located?

UJET is headquartered at 201 3rd St, Suite 950, San Francisco, California 94103, US.
lightning

Peers used UJET for helpdesk management and contact list management

UJET Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (16)
Analytics

4.82/5 ★

Read Reviews (32)
Custom Reports

3.99/5 ★

Read Reviews (129)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (16)
Analytics

4.82/5 ★

Read Reviews (32)
Custom Reports

3.99/5 ★

Read Reviews (129)

UJET Integrations

UJET integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.00/5 ★

Read Reviews (137)
Data Export

3.85/5 ★

Read Reviews (65)

Playvox by NiCE

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Kustomer

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Observe.AI

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for UJET

Overall Risk Meter

Low Medium High

Top Failure Risks for UJET

UJET, Inc. News

M&A

UJET Acquires Spiral To Expand AI Capabilities And Strengthen Customer Data Analysis - Pulse 2.0

UJET has acquired Spiral, a conversational analytics and AI company, to enhance its AI capabilities and customer data analysis. This acquisition will integrate Spiral's technology into UJET's cloud contact center platform, improving customer experience through advanced analytics and predictive capabilities. Spiral will continue as a standalone product, supporting existing customers and enhancing UJET's AI roadmap.

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M&A

Google Cloud All-Star Onix Buys UJET Services To Boost AI CCaaS, Customer Service - CRN Magazine

Onix has acquired the services business of UJET, an AI-powered contact center provider, to enhance its AI capabilities in customer engagement and contact center markets. This acquisition aims to position Onix as a leading partner for Google's Customer Engagement AI Suite. UJET's platform, integrated with Google Cloud, will help Onix scale its deployment of AI solutions across various industries, improving customer service operations.

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M&A

Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit - PR Newswire

Onix has acquired UJET's professional services unit, enhancing its position as a Google Cloud partner. This acquisition allows Onix to integrate UJET's CCaaS capabilities with its AI solutions, enabling advanced customer engagement solutions. UJET's CEO, Vasili Triant, emphasized the strategic partnership to scale professional services while focusing on software innovation.

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Executive

UJET Appoints Vasili Triant as New CEO, Signaling Next Phase of Growth and Market Disruption - Business Wire

UJET appointed Vasili Triant as CEO, with founding CEO Anand Janefalkar moving to Chairman of the Board and Chief Evangelist. This leadership transition aims to accelerate UJETs growth, expand its direct business, and advance AI-driven cloud contact center solutions for enterprise customer experience.

Read more →

UJET, Inc. Profile

Company Name

UJET, Inc.

Company Website

https://ujet.cx/

HQ Location

201 3rd St, Suite 950, San Francisco, California 94103, US

Employees

51-200

Social

Linkedin Twitter

Financials

SERIES B