UJET Overview

UJET addresses the challenges of modern customer service by offering an AI-powered cloud contact center platform. It solves the problem of fragmented customer interactions by delivering intuitive and personalized experiences. UJET's platform enhances customer satisfaction through seamless integration with existing customer service solutions, ensuring a cohesive service journey. With AI-driven operations, it helps businesses reduce operational costs while maintaining high-quality service. The platform is trusted by leading brands to transform and future-proof their contact centers, aligning with evolving consumer expectations.

Use Cases

Customers recommend Helpdesk Management, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using UJET.

Other use cases:

  • Measuring Customer Satisfaction
  • Communication Management
  • Call Recording
  • Lifetime Value Management
  • Training & Onboarding
  • Customer Case Management
  • Conference Call Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UJET.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Launch New Products
  • Grow Market Share
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UJET Use-Cases and Business Priorities: Customer Satisfaction Data

UJET works with different mediums / channels such as Phone Calls. and Mobile.

UJET's features include Personalization, Recording, Ticketing, etc. and UJET support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UJET analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT...." Peer review by Nate P., Support Operations Manager, Consumer Services

Peer review evidence (same sources as the product rating summary)

"...This is the second time I've used Ujet for my Customer Service Call Center needs. ...." Peer review by Enoch O., Director Of Customer Care, Consumer Services
"...The integration with UJET API enables Monet Software to collect call history, real agent adherence status, and agents performance stats in order to forecast workload, create optimized schedules for agents, and provide performance management tools for contact centers...." Peer review by Shimon K., Computer Software
"...As Founder and CEO of UJET, Anand Janefalkar is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience...." 2020 CX Resolution: Creating a Customer-First Culture

UJET, XCALLY, VICIdial, Vocalcom, Haptik, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.

Popular Business Setting

for UJET

Top Industries

  • Consumer Services
  • Consumer Electronics
  • Computer Software

Popular in

  • Mid Market
  • Enterprise
  • Small Business

UJET is popular in Consumer Services, Consumer Electronics, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.

UJET Customer wins, Customer success stories, Case studies

How can UJET enhance your Helpdesk Management process?

What makes UJET ideal for Contact List Management?

How does UJET address your Engagement Management Challenges?

What makes UJET ideal for Measuring Customer Satisfaction?

Why is UJET the best choice for Communication Management?

13 buyers and buying teams have used Cuspera to assess how well UJET solved their Contact Center Software needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

SPANX - Apparel & Fashion - Medium

Atlanta, USA

UJET helped SPANX modernize its contact center operations. SPANX faced slow response times and rigid technology that hurt customer service. UJET’s cloud-based platform enabled real-time IVR updates a...nd seamless CRM integration. SPANX improved agent productivity and personalized customer engagement with queue-level hold messaging. The company now delivers faster, more reliable support and maintains high operational efficiency.

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Herschend Family Entertainment - Hospitality

UJET helped Herschend Family Entertainment unify its contact center operations. The company needed to support omnichannel communication and improve guest experiences across many properties. UJET's cl...oud-based platform enabled better productivity and efficiency. Herschend saw a 12% decrease in average handle times, a 6% reduction in cost per contact, and a 9% improvement in net promoter score (NPS).

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Capital on Tap - Financial Services - Medium

London, UK

UJET helped Capital on Tap raise its SLA delivery rate from 88% to 92%. The company decreased average hold time by 12% and improved its CSAT rating from 4.4 to 4.6. UJET integrated with Capital on Ta...p’s CRM and provided advanced reporting and telephony features. The support team now answers 90% of calls in 20 seconds or less, without IVR. Capital on Tap uses UJET to maintain high customer experience standards for small business credit services.

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Zettle by PayPal - Financial Services - Large

Stockholm, Sweden

UJET helped Zettle by PayPal boost customer satisfaction scores by 10%. Zettle cut agent training time in half after switching to UJET’s cloud contact center platform. The company needed a scalable, ...mobile-first support solution with features like intelligent call routing and chat. UJET’s platform enabled Zettle to offer multichannel support and improve customer experience. Zettle also reduced support costs and added more languages and outbound numbers for global service.

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Wag! - Consumer Services - Medium

Los Angeles, USA

UJET helped Wag! improve mobile customer support for pet owners. Wag! integrated UJET’s mobile SDK for in-app chat, voice, and IVR support on Android and iOS. The solution enabled personalized, conte...xtual support and direct-to-agent routing. Wag! saw a 17% improvement in in-app voice SLA, a 50% reduction in average wait time, and a 7% decrease in call abandonment. Customers now get faster, more reliable help through the Wag! app.

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Instacart - On Demand Services

Instacart wanted to make grocery shopping easier for its users. They needed to give reliable support to their shoppers and customers. Instacart used UJET to improve their in-app customer service. Wit...h UJET, Instacart saw an 18% improvement in SLA using in-app voice. They also reduced repeat calls by 5.6% and cut average handle time by 30%. Instacart created a unique and personal support experience for their shoppers.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing UJET

What is UJET used for?

UJET is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Contact List Management and Engagement Management .

What are the top features of UJET?

Personalization, Recording and Ticketing are some of the top features of UJET.

Who uses UJET?

UJET is used by Consumer Services, Consumer Electronics and Computer Software among other industries.

What are UJET alternatives?

XCALLY, VICIdial, Vocalcom and Haptik are popular alternatives for UJET.

Where is UJET located?

UJET is headquartered at 201 3rd St, Suite 950, San Francisco, California 94103, US.
lightning

Peers used UJET for helpdesk management and contact list management

UJET Competitors

UJET Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (16)
Analytics

4.82/5 ★

Read Reviews (32)
Custom Reports

3.99/5 ★

Read Reviews (129)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (16)
Analytics

4.82/5 ★

Read Reviews (32)
Custom Reports

3.99/5 ★

Read Reviews (129)

UJET Integrations

UJET integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.00/5 ★

Read Reviews (137)
Data Export

3.85/5 ★

Read Reviews (65)

Kustomer

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Observe.AI

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Playvox by NiCE

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for UJET

Overall Risk Meter

Low Medium High

Top Failure Risks for UJET

UJET, Inc. News

Awards

UJET Receives Frost & Sullivan's 2026 North American Competitive Strategy Leadership ...

UJET received the 2026 North American Competitive Strategy Leadership Recognition from Frost & Sullivan for its AI-driven customer experience platform. The award acknowledges UJET's strategic transformation into an AI-first CX platform, emphasizing mobile-native innovation and customer outcomes. UJET's AXO platform and acquisition of Spiral highlight its focus on AI integration without reducing headcount, enhancing customer satisfaction and operational efficiency.

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Executive

UJET Appoints Jason Royer CFO Ahead of Agentic AI Platform Launch

UJET has appointed Jason Royer as CFO to strengthen its executive team ahead of launching the Agentic Experience Orchestration platform. Royer will oversee financial strategy as UJET expands its AI-powered customer engagement platform. His appointment aligns with UJET's efforts to scale its business and integrate AI with human agents in customer service.

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Awards

UJET Leads Info-Tech 2026 Midmarket CCaaS Rankings by Peer Review

UJET has been ranked first in Info-Tech Research Group's 2026 midmarket CCaaS Data Quadrant, based on verified user reviews. This ranking highlights UJET's strong performance in product features, usability, and overall user satisfaction, reflecting the experiences of contact center professionals.

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Awards

UJET Ranked #1 Overall in Info-Tech's 2026 Midmarket CCaaS Data Quadrant

UJET has been ranked #1 in Info-Tech's 2026 Midmarket CCaaS Data Quadrant, achieving the highest satisfaction score of 8.6/10 among midmarket CCaaS vendors. UJET excelled in nine of eleven vendor capability areas, including ease of implementation and vendor support. This recognition underscores UJET's leadership in AI-powered customer experience solutions.

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UJET, Inc. Profile

Company Name

UJET, Inc.

Company Website

https://ujet.cx/

HQ Location

201 3rd St, Suite 950, San Francisco, California 94103, US

Employees

51-200

Social

Linkedin Twitter

Financials

SERIES B