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Upland InGenius vs CallHippo: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Upland InGenius low Failure Risk for CallHippo low
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Comparison Summary

This comparison report of Upland InGenius vs. CallHippo is based on a specific set of business needs and context. The comparison uses 1501 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Upland InGenius and CallHippo

Upland InGenius, and CallHippo belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Upland InGenius covers Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

CallHippo focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Market Research, Communication Management with Phone Calls, etc.

"Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitiv...e. " - Diego Zuccolin

"CallHippo support and customer service is super quick to resolve all issues. " - Janis

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Upland InGenius

Focus area

Upland InGenius is better than CallHippo for

Software Failure Risk

  • low

logo CallHippo

Focus area

CallHippo is better than Upland InGenius for

Software Failure Risk

  • low

About

Deliver better service, sales, IT and HR support with CTI

Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

53

Total Goals
(we found evidences for)

4

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (22)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (13)

Read Reviews (1)

measuring net promoter score

Read Reviews (7)

Read Reviews (0)

helpdesk management

Read Reviews (21)

Read Reviews (67)

sales call management

Read Reviews (15)

Read Reviews (146)

call recording

Read Reviews (8)

Read Reviews (101)

engagement management

Read Reviews (12)

Read Reviews (14)

engaging and following up

Read Reviews (6)

Read Reviews (10)

advocacy management

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (6)

Read Reviews (1)

creating knowledge base

Read Reviews (2)

Read Reviews (1)

communication management

Read Reviews (5)

Read Reviews (15)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (9)

workflow management

Read Reviews (5)

Read Reviews (4)

campaign management

Read Reviews (1)

Read Reviews (8)

generation of new leads

Read Reviews (1)

Read Reviews (5)

contact list management

Read Reviews (1)

Read Reviews (5)

referral management

Read Reviews (0)

Read Reviews (4)

competitive intelligence

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve consistency

  • Improve efficiency

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • offline

  • promotions

  • social media

  • point of sale

  • chat

  • print media

  • magazine

  • e-mail

  • user generated content

  • blogs

  • mobile

  • events

  • trade shows

  • text SMS

  • mobile app

  • website

  • display advertisement

  • coupons

  • See 16 more

  • phone calls

  • offline

  • promotions

  • social media

  • point of sale

  • chat

  • print media

  • magazine

  • e-mail

  • user generated content

  • blogs

  • mobile

  • events

  • trade shows

  • text SMS

  • mobile app

  • website

  • display advertisement

  • coupons

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting