Comparison Summary
This comparison report of Userback vs. Google Forms is based on a specific set of business needs and context. The comparison uses 32240 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Userback and Google Forms
Userback, Google Forms, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.
"Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. " - Peter Kadas
"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Real time customer feedback tool to collect feedback with video and screenshots
Online Surveys to collect and organize information
Financials
PRIVATE
SERIES A
Business Need
Total Processes
(we found evidences for)
16
95
Total Goals
(we found evidences for)
3
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
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Scale best practices
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Enter new markets internationally or locally
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Grow market share
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Build brand awareness
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Improve stakeholder relations
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Improve ROI
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Improve brand engagement
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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website
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offline
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point of sale
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phone calls
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trade shows
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chat
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video
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user generated content
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blogs
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mobile
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promotions
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Slack
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events
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on premises
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newsletter
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causes and charity
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Facebook
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games
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text SMS
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mobile app
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Skype
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Twitter
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mass media
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Whatsapp
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radio
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coupons
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display advertisement
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out of home
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brochure
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Facebook page
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movies
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LinkedIn
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Instagram
- See 32 more
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e-mail
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social media
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website
-
offline
-
point of sale
-
phone calls
-
trade shows
-
chat
-
video
-
user generated content
-
blogs
-
mobile
-
promotions
-
Slack
-
events
-
on premises
-
newsletter
-
causes and charity
-
Facebook
-
games
-
text SMS
-
mobile app
-
Skype
-
Twitter
-
mass media
-
Whatsapp
-
radio
-
coupons
-
display advertisement
-
out of home
-
brochure
-
Facebook page
-
movies
-
LinkedIn
-
Instagram
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
