Userback Overview
Userback accelerates the feedback loop for product teams by integrating feedback widgets, in-app surveys, session replays, and feature portals. This suite of tools enables teams to gather precise user insights rapidly, directly impacting product development cycles and enhancing user satisfaction. By moving beyond traditional emails and spreadsheets, Userback offers a streamlined approach to understanding user needs, reducing ambiguity in feedback interpretation. Its seamless integration capabilities ensure that feedback is accessible across teams, fostering a collaborative environment for product improvement. In an era where user experience is paramount, Userback's ability to deliver actionable insights swiftly is a game-changer for product teams aiming to stay competitive.
Use Cases
Customers recommend Collecting Feedback, Collaboration, Automated Workflows, as the business use cases that they have been most satisfied with while using Userback.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Userback.
Userback Use-Cases and Business Priorities: Customer Satisfaction Data
Userback works with different mediums / channels such as Video. and E-Mail.
Userback's features include Widgets, Recording, Dashboard, etc. and Userback support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Userback analytics capabilities include Analytics, and Custom Reports.
Reviews
"I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedba...ck." - Paul Impellizeri
Userback, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.
Popular Business Setting
for Userback
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Human Resources
Popular in
- Small Business
- Enterprise
- Mid Market
Userback is popular in Marketing And Advertising, Information Technology And Services, and Human Resources and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Userback Use Cases
What solutions does Userback provide for Collecting Feedback?
How does Userback facilitate Collaboration?
How efficiently Does Userback manage your Automated Workflows?
What Are the key features of Userback for Onboarding?
11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback. Testimonial By Paul Impellizeri |
|
Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas |
|
When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites. Testimonial By Felipe Muñoz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Paul Impellizeri VP Great Big Digital Agency |
I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback. Testimonial By Paul Impellizeri |
|
Peter Kadas CEO Traction Tribe |
Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas |
|
Felipe Muñoz CEO Growing Pains Guru |
When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner and it's really easy to use with Wordpress sites. Testimonial By Felipe Muñoz |
Case Studies
CASE STUDY White Label Agency
CASE STUDY RCC Graphic Designs
CASE STUDY Emersoft
CASE STUDY SEOcrawl
CASE STUDY Sensei
CASE STUDY Supersonic
Video
Userback Explainer Video
Frequently Asked Questions(FAQ)
for Userback
What is Userback?
Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.
It empowers customers to show exactly what they want with video and annotated screenshots, build better web applications, and resolve issues faster with visual feedback. It also collects customer feedback directly from the website with actionable data, ratings, comments and visual feedback.
Some of its features include Easily get visual feedback on any web page, give customers a voice with video feedback, Enhance visual feedback with comments, Manage customer feedback in one place, and more.
What is Userback used for?
What are the top features of Userback?
Who uses Userback?
What are Userback alternatives?
Where is Userback located?
Peers used Userback for Collecting feedback and collaboration
Userback Competitors
Userback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (203) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (203) |
Software Failure Risk Guidance
?for Userback
Overall Risk Meter
Top Failure Risks for Userback
Userback Pty Ltd News
Utilizing Net Promoter Score (NPS) To Boost Business Success
Userback Pty Ltd Profile
Company Name
Userback Pty Ltd
Company Website
https://www.userback.io/HQ Location
Rochedale, Brisbane, Queensland AU
Employees
01-10
Social
Financials
PRIVATE
