Userback Overview

Userback accelerates the feedback loop for product teams by integrating feedback widgets, in-app surveys, session replays, and feature portals. This suite of tools enables teams to gather precise user insights rapidly, directly impacting product development cycles and enhancing user satisfaction. By moving beyond traditional emails and spreadsheets, Userback offers a streamlined approach to understanding user needs, reducing ambiguity in feedback interpretation. Its seamless integration capabilities ensure that feedback is accessible across teams, fostering a collaborative environment for product improvement. In an era where user experience is paramount, Userback's ability to deliver actionable insights swiftly is a game-changer for product teams aiming to stay competitive.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Automated Workflows, as the business use cases that they have been most satisfied with while using Userback.

Other use cases:

  • Onboarding
  • Products & Pricelist Management
  • Review Customer Feedback
  • Contact List Management
  • Document Sharing
  • Helpdesk Management
  • White-Labeled Surveys
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Userback.

Other priorities:

  • Improve Brand Engagement
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Userback Use-Cases and Business Priorities: Customer Satisfaction Data

Userback works with different mediums / channels such as Video. and E-Mail.

Userback's features include Widgets, Recording, Dashboard, etc. and Userback support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Userback analytics capabilities include Analytics, and Custom Reports.

Reviews

"Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders" - David Hutson

Userback, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

Popular Business Setting

for Userback

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Human Resources

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Userback is popular in Marketing And Advertising, Information Technology And Services, and Human Resources and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Userback Use Cases

What benefits does Userback offer for Collecting Feedback?

How does Userback address your Collaboration Challenges?

How can Userback optimize your Automated Workflows Workflow?

What Are the key features of Userback for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Userback testimonial

David Hutson

Web Developer

Apphut
Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders Testimonial By David Hutson
Userback testimonial

Stephen Moss

Web App Engineer

Revolution Technologies
Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches Testimonial By Stephen Moss
Userback testimonial

Paulo Faustino

Project Manager

Modulus Web Design
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. Testimonial By Paulo Faustino
CUSTOMERS TESTIMONIALS
Userback testimonial

David Hutson

Web Developer

Apphut
Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders Testimonial By David Hutson
Userback testimonial

Stephen Moss

Web App Engineer

Revolution Technologies
Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches Testimonial By Stephen Moss
Userback testimonial

Paulo Faustino

Project Manager

Modulus Web Design
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. Testimonial By Paulo Faustino

Case Studies

Information Technology and Services

CASE STUDY Sensei

Userback helped Sensei improve its user feedback process for Sensei IQ. Sensei used Userback’s browser extension and feedback widget to collect real-time visual feedback and session replays. The inte...gration with Azure DevOps made it easy to triage and resolve issues quickly. Customers now get updates through the Feedback Portal. Sensei’s team can act on feedback faster and keep users happy.

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Computer Software

CASE STUDY Autymate

Userback helped Autymate collect 4x more actionable feedback. Before, feedback was scattered and vague, causing a 40% drop in productivity. With Userback, Autymate used features like the feedback wid...get, browser extension, and session replay. Bug resolution became 60% faster. First-contact resolution rose to 85%. Feedback is now clear, organized, and easy for both customers and resellers to share.

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Design

CASE STUDY RCC Graphic Designs

Userback helps RCC Graphic Designs collect client feedback easily. The team needed a tool that was simple for clients and fit into agency workflows. Userback made it easy for even non-technical clien...ts to give feedback. Feedback is now captured in real time, speeding up response times. Centralized feedback has streamlined processes and boosted productivity. Faster project delivery has led to happier customers.

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CASE STUDY Supersonic

Supersonic, a digital agency for landscaping businesses, improved their QA process using Userback. They capture 9 times more quality assurance issues before client demos, leading to smoother reviews.... Feedback tickets are resolved within 24-48 hours, down from 7 days. Clients feel more confident and in control, enhancing satisfaction and supporting Supersonic's commitment to exceptional service.

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Information Technology and Services

CASE STUDY Emersoft

Userback helped Emersoft, a global digital agency, manage feedback 83% faster. Before Userback, Emersoft used email and multiple tools, making feedback slow and hard to track. With Userback’s visual ...bug reporting and browser extension, ticket processing dropped from 30 minutes to under 5 minutes. Integrating Userback with Discord keeps their remote team aligned. Emersoft now collects more feedback, reduces rework, and has happier clients.

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Marketing and Advertising

CASE STUDY White Label Agency

Userback helped White Label Agency collect client feedback for WordPress projects. Before Userback, feedback was hard to manage and not linked to their project tool, ClickUp. With Userback’s WordPres...s plugin, clients give feedback directly on the website. Userback sends this feedback to ClickUp, making it easy for everyone to see. This made feedback faster and helped White Label Agency deliver better websites.

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Video

Userback Explainer Video

Video Thumbnail

Frequently Asked Questions(FAQ)

for Userback

What is Userback?

Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.

It empowers customers to show exactly what they want with video and annotated screenshots, build better web applications, and resolve issues faster with visual feedback. It also collects customer feedback directly from the website with actionable data, ratings, comments and visual feedback.

Some of its features include Easily get visual feedback on any web page, give customers a voice with video feedback, Enhance visual feedback with comments, Manage customer feedback in one place, and more.

What is Userback used for?

Userback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Collaboration and Automated Workflows .

What are the top features of Userback?

Widgets, Recording and Dashboard are some of the top features of Userback.

Who uses Userback?

Userback is used by Marketing And Advertising, Information Technology And Services and Human Resources among other industries.

What are Userback alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Userback.

Where is Userback located?

Userback is headquartered at Rochedale, Brisbane, Queensland AU.
lightning

Peers used Userback for Collecting feedback and collaboration

Userback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)

Software Failure Risk Guidance

?

for Userback

Overall Risk Meter

Low Medium High

Top Failure Risks for Userback

Userback Pty Ltd News

Utilizing Net Promoter Score (NPS) To Boost Business Success

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Userback Pty Ltd Profile

Company Name

Userback Pty Ltd

Company Website

https://www.userback.io/

HQ Location

Rochedale, Brisbane, Queensland AU

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE