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Userback vs Spark Chart: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Userback vs. Spark Chart is based on a specific set of business needs and context. The comparison uses 1573 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and Spark Chart

Userback, Spark Chart, SurveyPro, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

Spark Chart focuses on Collecting Feedback with Promotions, Social Media Management with Social Media, Training & Onboarding, Market Research with Promotions, etc.

"Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. " - Paulo Faustino

"We are now working with clients we would otherwise not be able to help. Spark chart is very flexible and every aspect of the survey is customisable. The reports are high-quality, filtered easily, present beautifully and can be shared. And it manages... to do this while still being easy to use. Most of the work is done for you by the system. " - Dylan F

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userback

Focus area

Software Failure Risk

  • medium

logo Spark Chart

Focus area

Spark Chart is better than Userback for

Software Failure Risk

  • low

About

Real time customer feedback tool to collect feedback with video and screenshots

Survey Software to uncover hidden knowledge & ideas

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

16

29

Total Goals
(we found evidences for)

3

5

Top Processes

Evidences indicate better relative satisfaction


customer feedback management



workflow management


training & onboarding


products & pricelist management


helpdesk management


engagement management

engaging and following up


communication management

sending & publishing communications


social media analytics


engaging on social media


scheduling post to social media


social media management

social media analytics

engaging on social media

scheduling post to social media





content management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve efficiency

  • Improve internal communications

  • See 2 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • website

  • text SMS

  • phone calls

  • Facebook

  • See 4 more
  • promotions

  • social media

  • e-mail

  • website

  • text SMS

  • phone calls

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting