Comparison Summary
This comparison report of Userback vs. Survey Planet is based on a specific set of business needs and context. The comparison uses 1237 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Userback and Survey Planet
Userback, Survey Planet, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
Survey Planet focuses on White-Labeled Surveys, Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, etc.
"Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders " - David Hutson
"The UI and overall user experience! It’s great – really fast and intuitive. When I tried to create a survey on another platform, it took me about two hours. I’ve designed the same survey here in about 1/3 of this time. Great Job! " - Michal
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Real time customer feedback tool to collect feedback with video and screenshots
Online Survey Tools for creation and sharing of surveys online supporting feedback management and user experience
Financials
PRIVATE
NA
Business Need
Total Processes
(we found evidences for)
16
11
Total Goals
(we found evidences for)
3
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
- See 1 more
Top Channels
Channels Used
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social media
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social media
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
