Comparison Summary
This comparison report of Userback vs. SurveySparrow Enterprise is based on a specific set of business needs and context. The comparison uses 5779 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Userback and SurveySparrow Enterprise
Userback, SurveySparrow Enterprise, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
SurveySparrow Enterprise focuses on Collecting Feedback, Engaging Conversational Surveys with Chat, Market Research, Automated Workflows, etc.
"Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders " - David Hutson
"Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surv...eys with this tool. " - Katherine Stevens
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SurveySparrow Enterprise
Focus area
SurveySparrow Enterprise is better than Userback for
Software Failure Risk
About
Real time customer feedback tool to collect feedback with video and screenshots
SurveySparrow | Online Survey Platform
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
16
15
Total Goals
(we found evidences for)
3
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
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Enhance customer relationships
Top Channels
Channels Used
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chat
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e-mail
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mobile
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website
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offline
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video
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Whatsapp
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phone calls
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games
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social media
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mobile app
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Twitter
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omnichannel
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Slack
- See 11 more
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chat
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e-mail
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mobile
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website
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offline
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video
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Whatsapp
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phone calls
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games
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social media
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mobile app
-
Twitter
-
omnichannel
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
