Comparison Summary
This comparison report of UseResponse vs. Vision Helpdesk is based on a specific set of business needs and context. The comparison uses 2250 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing UseResponse and Vision Helpdesk
UseResponse, and Vision Helpdesk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UseResponse covers Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
Vision Helpdesk focuses on Helpdesk Management, Workflow Management with E-Mail, Social Media Management with Chat, Knowledge Management with User Generated Content, etc.
"We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! " - Jens Havelberg
"Excellent Top Help Desk Software with wonderful features.We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reaso...ns, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors. " - Gitesh Trivedi
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
UseResponse - Customer Support Software
A secure, reliable & scalable customer service software
Age
2015
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
26
40
Total Goals
(we found evidences for)
3
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Enter new markets internationally or locally
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Build brand awareness
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Increase sales & revenue
- See 4 more
Top Channels
Channels Used
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chat
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e-mail
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social media
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phone calls
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website
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user generated content
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blogs
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mobile
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Twitter
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Skype
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offline
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text SMS
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on premises
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video
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trade shows
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mobile app
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Facebook
- See 14 more
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chat
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e-mail
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social media
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phone calls
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website
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user generated content
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blogs
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mobile
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Twitter
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Skype
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offline
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text SMS
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on premises
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video
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trade shows
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mobile app
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Facebook
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
