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UserTesting vs fishbowl: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserTesting vs. fishbowl is based on a specific set of business needs and context. The comparison uses 5697 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserTesting and fishbowl

UserTesting, fishbowl, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

fishbowl focuses on Helpdesk Management with Phone Calls, Order Management, Forecasting, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserTesting

Focus area

UserTesting is better than fishbowl for

Software Failure Risk

  • medium

logo fishbowl

Focus area

fishbowl is better than UserTesting for

Software Failure Risk

  • medium

About

Feedback tool for real-time feedback from real customers

Fishbowl marketing solutions and analytic solutions for restaurants

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

50

Total Goals
(we found evidences for)

15

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


customer feedback management

measuring customer satisfaction




workflow management


training & onboarding


products & pricelist management



segmentation and targeting


sales document management

proposal & quote management

contract management


competitive intelligence


communication management

sending & publishing communications



lead qualification

lead qualification: technographic

lead qualification: demographic


helpdesk management



content management


loyalty management

identify target customers


sales review & feedback



social media management

social media analytics


generation of new leads


subscription management



campaign management


rating and review management




personalized marketing





contact list management



discount management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more
  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve internal communications

  • Establish thought leadership

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • social media

  • point of sale

  • chat

  • user generated content

  • blogs

  • website

  • on premises

  • video

  • trade shows

  • mobile

  • mobile app

  • promotions

  • See 12 more
  • e-mail

  • phone calls

  • offline

  • social media

  • point of sale

  • chat

  • user generated content

  • blogs

  • website

  • on premises

  • video

  • trade shows

  • mobile

  • mobile app

  • promotions

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting