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Compare UserTesting vs Enghouse Insights

Comparison Summary

For UserTesting vs Enghouse Insights comparison, Our AI algorithm looked at 2632 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using UserTesting and Enghouse Insights to solve their respective business needs.

Pros and cons of UserTesting and Enghouse Insights

UserTesting is more suited to businesses that require Engaging Conversational Surveys with Website and Collecting Feedback with Website where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

logo UserTesting

Focus area

UserTesting is better than Enghouse Insights for

Software Failure Risk

  • medium

logo Enghouse Insights

Focus area

Software Failure Risk

  • medium

About

Feedback tool for real-time feedback from real customers

Technology for data-driven decision making

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

18

Total Goals
(we found evidences for)

15

1

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


customer feedback management

measuring customer satisfaction




workflow management


training & onboarding


products & pricelist management



segmentation and targeting


sales document management

proposal & quote management

contract management


competitive intelligence


communication management

sending & publishing communications



lead qualification

lead qualification: technographic

lead qualification: demographic


helpdesk management



content management


loyalty management

identify target customers


sales review & feedback



social media management

social media analytics


generation of new leads


subscription management



campaign management


rating and review management



Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more
  • Grow market share

Top Channels

Channels Used

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more
  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting