Comparison Summary

UserTesting: UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.

Qualtrics Customer Experience: Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.

logo UserTesting

Focus area

UserTesting is better than Qualtrics Customer Experience for

Software Failure Risk

  • medium

logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than UserTesting for

Software Failure Risk

  • medium

UserTesting and Qualtrics Customer Experience: Customer Satisfaction Data

Most deployed common Use Cases for UserTesting and Qualtrics Customer Experience

How can UserTesting and Qualtrics Customer Experience enhance your Engaging Conversational Surveys process?

UserTesting and Qualtrics Customer Experience both offer tools for conducting surveys. UserTesting focuses on understanding how users interact with products and websites by allowing them to record their experiences and provide feedback. Qualtrics Customer Experience emphasizes customer engagement and interaction, providing a platform for surveys and customer relationship management. A limitation of UserTesting is that it might not be suitable for large-scale surveys due to the focus on individual user interactions.
"...My web sites are better because I can identify weaknesses early and I enjoy the ability to follow-up with respondents through an anonymous messaging system, when useful...." Peer review by Terry N., Management Consulting
"...Created an employee engagement survey that allowed for certain questions to be asked depending on a previous answer. ...." Peer review by Jordan J., Implementation Specialist, Education

What benefits does UserTesting and Qualtrics Customer Experience offer for Collecting Feedback?

UserTesting in Action: Unique Use Cases

What solutions does UserTesting provide for Digital Marketing?

What benefits does UserTesting offer for Product Marketing?

How does UserTesting address your Automated Workflows Challenges?

Qualtrics Customer Experience in Action: Unique Use Cases

What benefits does Qualtrics Customer Experience offer for Market Research?

What benefits does Qualtrics Customer Experience offer for Helpdesk Management?

About

Feedback tool for real-time feedback from real customers

Customer Experience Management to understand the customers’ experiences and take the right actions

Age

2002

Financials

PRIVATE

SERIES C

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting