cuspera logo CUSPERA

UserTesting vs Spark Chart: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserTesting vs. Spark Chart is based on a specific set of business needs and context. The comparison uses 3254 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserTesting and Spark Chart

UserTesting, Spark Chart, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserTesting covers Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.

Spark Chart focuses on Collecting Feedback with Promotions, Social Media Management with Social Media, Training & Onboarding, Market Research with Promotions, etc.

"UserTesting makes me look like a super hero to my team. The fact that I can get insights in hours and not have to wait weeks is a game changer! " - Brian Clayton

"My org relies heavily on survey/market research tools & after vetting out dozens, the decision to go with Spark Chart was the best decision that we could’ve made. All the features that you’d expect are there. Then there are more features that you do...n’t expect and they take the capabilities to a whole new level. With the pricing, compared to the competitors, it’s a no brainer. " - Kyle M

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserTesting

Focus area

UserTesting is better than Spark Chart for

Software Failure Risk

  • medium

logo Spark Chart

Focus area

Software Failure Risk

  • low

About

Feedback tool for real-time feedback from real customers

Survey Software to uncover hidden knowledge & ideas

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

66

29

Total Goals
(we found evidences for)

15

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


customer feedback management

measuring customer satisfaction

measuring net promoter score




workflow management


training & onboarding


products & pricelist management



segmentation and targeting


sales document management

proposal & quote management

contract management


competitive intelligence


communication management

sending & publishing communications



lead qualification

lead qualification: technographic

lead qualification: demographic


helpdesk management



content management


loyalty management

identify target customers


sales review & feedback



social media management

social media analytics

engaging on social media

scheduling post to social media


generation of new leads


subscription management



campaign management


rating and review management






Top Goals

Goals Achieved

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • Launch new products

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Build brand awareness

  • Improve navigation

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve efficiency

  • Improve internal communications

  • See 2 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • website

  • text SMS

  • phone calls

  • Facebook

  • See 4 more
  • promotions

  • social media

  • e-mail

  • website

  • text SMS

  • phone calls

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting