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UserVoice vs fishbowl: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserVoice vs. fishbowl is based on a specific set of business needs and context. The comparison uses 5153 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserVoice and fishbowl

UserVoice, fishbowl, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

fishbowl focuses on Helpdesk Management with Phone Calls, Order Management, Forecasting, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserVoice

Focus area

UserVoice is better than fishbowl for

Software Failure Risk

  • medium

logo fishbowl

Focus area

fishbowl is better than UserVoice for

Software Failure Risk

  • medium

About

Feedback Management Tool to understand what the customers want

Fishbowl marketing solutions and analytic solutions for restaurants

Financials

SERIES A

Business Need

Total Processes
(we found evidences for)

65

50

Total Goals
(we found evidences for)

10

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


products & pricelist management


communication management

sending & publishing communications

tracking & monitoring communications


knowledge management

creating knowledge base


international marketing


helpdesk management


training & onboarding


workflow management



social media management

social media analytics


sales review & feedback



sales document management

proposal & quote management


campaign management


community building


content management


loyalty management

identify target customers


customer case management


contact list management


lifetime value management


competitive intelligence




segmentation and targeting







discount management


personalized marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more
  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve internal communications

  • Establish thought leadership

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • social media

  • point of sale

  • chat

  • user generated content

  • blogs

  • website

  • on premises

  • video

  • trade shows

  • mobile

  • mobile app

  • promotions

  • See 12 more
  • e-mail

  • phone calls

  • offline

  • social media

  • point of sale

  • chat

  • user generated content

  • blogs

  • website

  • on premises

  • video

  • trade shows

  • mobile

  • mobile app

  • promotions

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting