Comparison Summary
Introducing UserVoice and Qualtrics
UserVoice, Qualtrics, Canny, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UserVoice covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.
Qualtrics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management, Market Research, etc.
"We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. " - Brandon Terry
"In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. " - Sebastian Mcclintock
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Management Tool to understand what the customers want
Survey, Research & Experience Management Software | Qualtrics
Age
2002
Financials
SERIES A
SERIES C
Business Need
Total Processes
(we found evidences for)
65
109
Total Goals
(we found evidences for)
10
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Enter new markets internationally or locally
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve visibility
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Improve ROI
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Launch new products
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Improve efficiency
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Improve digital and social presence
- See 7 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Grow market share
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Establish thought leadership
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Scale best practices
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Increase sales & revenue
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Improve ROI
-
Improve brand engagement
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Enter new markets internationally or locally
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Increase customer life time value
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Launch new products
-
Improve stakeholder relations
-
Improve digital and social presence
-
Improve internal communications
-
Manage risk
-
Improve consistency
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Improve efficiency
- See 15 more
Top Channels
Channels Used
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e-mail
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social media
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offline
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phone calls
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promotions
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website
-
trade shows
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events
-
video
-
chat
-
mobile
-
review sites
-
user generated content
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blogs
-
Twitter
-
causes and charity
-
Amazon
-
point of sale
-
Facebook
-
display advertisement
-
Slack
-
print media
-
magazine
-
movies
-
text SMS
-
G2crowd
-
LinkedIn
-
mobile app
-
on premises
-
Instagram
-
games
- See 28 more
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e-mail
-
social media
-
offline
-
phone calls
-
promotions
-
website
-
trade shows
-
events
-
video
-
chat
-
mobile
-
review sites
-
user generated content
-
blogs
-
Twitter
-
causes and charity
-
Amazon
-
point of sale
-
Facebook
-
display advertisement
-
Slack
-
print media
-
magazine
-
movies
-
text SMS
-
G2crowd
-
LinkedIn
-
mobile app
-
on premises
-
Instagram
-
games
- See 28 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
