Overview: UserVoice and SurveySparrow Enterprise as Customer Feedback Management Category solutions.

UserVoice excels in enhancing customer satisfaction and expanding market reach. It integrates well with enterprise operations, providing custom reports and robust vendor support. In contrast, SurveySparrow Enterprise stands out in collecting feedback and using automation. Its security and privacy features cater to IT and marketing industries, with strong support and smooth data handling capabilities. Each product offers tailored solutions depending on business size, ensuring valuable insights into customer experiences.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

SurveySparrow Enterprise: Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

UserVoice and SurveySparrow Enterprise: Best Use cases based on the customer satisfaction data

UserVoice

4.3

SurveySparrow Enterprise

4.5

Key Capabilities Supported

UserVoice facilitates collecting feedback and engaging conversational surveys, which meet the operational needs of managing and following up on communications effectively. read more →

SurveySparrow Enterprise focuses on collecting feedback and conducting conversational surveys, highly aligning with automation and research needs. read more →

Business Goals

UserVoice supports improving customer satisfaction and capturing new market segments, aligning with objectives of expanding business reach. read more →

SurveySparrow Enterprise primarily focuses on enhancing customer satisfaction, a vital goal for businesses dedicated to customer-centric strategies. read more →

Core Features

UserVoice offers custom reports, ease of migration, and analytics, addressing enterprise needs for comprehensive data insights and integration capabilities. read more →

SurveySparrow Enterprise provides extensive custom reports and data import options, catering to businesses prioritizing thorough data analytics and reporting. read more →

Vendor Support

UserVoice delivers 24/7 support and multiple communication channels like phone and chat, reflecting its strong focus on reliable customer assistance. read more →

SurveySparrow Enterprise provides comprehensive 24/7 support, with emphasis on chat and email, indicating a proactive support strategy. read more →

Segments and Industries

UserVoice is popular among computer software companies and mainly serves enterprise segments, fitting complex business environments. read more →

SurveySparrow Enterprise serves a wide range of industries, with flexible applications in both IT and marketing, appealing to varied business scales. read more →

Operational Alignment

UserVoice integrates into enterprise workflows effectively, designed for higher scale operations with its strong reporting and feedback systems. read more →

SurveySparrow Enterprise aligns well with dynamic business operations, particularly in marketing and IT, offering solutions for versatile data handling. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Phone Support

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Chat Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for UserVoice and SurveySparrow Enterprise

How can UserVoice and SurveySparrow Enterprise enhance your Collecting Feedback process?

Uservoice and Surveysparrow Enterprise both collect feedback from customers. Uservoice focuses on managing feedback by consolidating similar suggestions, allowing users to prioritize features. Surveysparrow Enterprise, on the other hand, allows users to create and distribute surveys across multiple channels. Surveysparrow Enterprise may have difficulty with sharing surveys in certain regions. Both tools are capable of gathering feedback, but their approaches and functionalities differ.

"...Helpdesk Customer feedback Knowledge base Comprehensive solution which combines a full blown help desk, a reasonably good knowledge base and an ideation forum, making it a compelling proposition...." Peer review by Internal Consultant in Events Services

"...SurveySparrow is a decent survey solution, that enables me to receive feedback from my clients and improve the level of my services...." Peer review by Sara Anaí d, Assistente Administrativo Operacional

How can UserVoice and SurveySparrow Enterprise optimize your Engaging Conversational Surveys Workflow?

Surveysparrow Enterprise and UserVoice both focus on creating engaging surveys. Surveysparrow Enterprise uses a chat-like interface on mobile devices, while UserVoice provides a feedback platform with widgets that integrate into websites. Surveysparrow Enterprise aims to improve response rates with its conversational format, while UserVoice emphasizes user engagement with features like idea forums and user traits. However, Surveysparrow Enterprise may have limitations with follow-up emails.

"...They won t understand their customers interaction with the product without gathering feedback...." Peer review by Julia Wilson, Blackbaud, Blackbaud

"...We've been using Survey Sparrow for most of our user interactions, from filling out questionnaires to receiving feedback and suggestions to collect data...." Peer review by Muhammad Fahad B., Research Intern