Overview: Viber and Nationbuilder as Community Management Category solutions.

In the Community Management space, Viber excels in communication and data management for large enterprises, emphasizing security and seamless integration with diverse systems. Nationbuilder stands out for its strong social media engagement and stakeholder interaction, tailored towards non-profits and organizations looking to enhance digital presence. While Viber caters well to those prioritizing communication and internal data handling, Nationbuilder appeals to entities focused on digital engagement and building community relations.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Nationbuilder: NationBuilder is a community engagement platform that helps leaders build and organize growing communities to take action. It strengthens supporter relationships and enhances brand engagement and social presence.

Viber and Nationbuilder: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Viber focuses heavily on communication management, encompassing sending communications, collaboration, and conference call management, serving large enterprises well in managing vast communication needs efficiently. read more →

Nationbuilder emphasizes engagement and follow-ups, along with social media management, making it ideal for organizations focusing on social interaction and community building. read more →

Business Goals

Viber helps businesses improve internal communications and enhance customer relationships, which is critical for companies aiming to strengthen operational communication and customer engagement. read more →

Nationbuilder supports enhancing customer relationships and improving digital and social presences, aligning well with organizations aiming to increase their online engagement. read more →

Core Features

Viber offers strong security, custom report capabilities, and ease of data migration, which meet the needs of businesses requiring robust data handling and reporting systems. read more →

Nationbuilder provides extensive integration options and comprehensive analytics, benefiting those seeking detailed insights and smooth operational integration. read more →

Vendor Support

Viber provides comprehensive 24/7 support with phone and chat channels, catering well to large enterprises that require continuous support. read more →

Nationbuilder also offers 24/7 support but focuses more on email and chat support, aligning with smaller operations or non-profits that may not need constant phone support. read more →

Segments and Industries

Viber is primarily used by large enterprises in industries like education and IT services, reflecting its design for big organizations with diverse communication needs. read more →

Nationbuilder is favored by non-profits and IT services, indicating its effectiveness in sectors focusing on digital interaction and community management. read more →

Operational Alignment

Viber fits well into large-scale operations, offering tools that facilitate complex communication structures and data management for large organizations. read more →

Nationbuilder suits organizations emphasizing digital presence and engagement, making it ideal for smaller entities or those focused on community interaction. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Viber and Nationbuilder

How can Viber and Nationbuilder enhance your Communication Management process?

Viber allows users to communicate with each other through text messages, voice calls, and video calls. Nationbuilder enables organizations to manage communication with supporters, including sending emails and tracking their engagement. Both tools offer features that enhance communication, but they cater to different audiences. Viber focuses on individual-to-individual communication, while Nationbuilder specializes in organization-to-supporter communication. A limitation of Nationbuilder is that it is not very intuitive for users to learn and use.

"...You can exchange free phpne calls, free messages, send attachments, photos...." Peer review by User in Performing Arts

"...The solution offers email blasting capability which lets users send personalized emails to individuals, groups or entire members in one go...." Peer review

How does Viber and Nationbuilder facilitate Engagement Management?

Viber is an instant messaging platform that focuses on engaging customers through features such as stickers, video calls, and chatbots. NationBuilder is a community engagement platform that assists organizations in growing and engaging their audiences online. Both tools emphasize customer engagement, but Viber is primarily used for communication, while NationBuilder is designed for broader engagement and relationship management. A limitation of Viber is that it is not well recognized when interacting with other users.

"...I have found the Viber Public Chat page to be engaging, and a way to share my positive empowering messages with people all across the globe...." Peer review by Jolene S., Entertainment

"...Tilt! created this platform for people who needed engagement, and so it s creating links that didn t exist before...." Peer review by Joline Suijkerbuijk, Project Manager, European Greens

How can Viber and Nationbuilder enhance your Contact List Management process?

Viber automatically updates contact lists and notifies users of new contacts. Viber allows users to communicate with contacts through calling and messaging. Nationbuilder allows users to import large data sets and manage contact information for multiple groups. Nationbuilder enables users to track and manage contacts, send targeted emails, and integrate with social media platforms.

"...No need for creating account because it will automatically connect with your phone number and you can easily see who in your contact list has Viber installed. ...." Peer review by Kristina J., Project manager, salesman, Marketing and Advertising

"...NationBuilder enables you to integrate your website, Facebook page, Twitter account, LinkedIn account, and Meetup.com accounts'and e-mail and phone communications'for both incoming and outgoing communications'and, of course, record a history of these interactions...." Peer review by Brad Hessel