Viber Overview
Viber transforms communication for businesses, enabling secure and reliable interactions across the globe. This platform supports free calls and messaging, ensuring connectivity without geographical barriers. Businesses gain from Viber's emphasis on security, safeguarding sensitive conversations. A unique feature is its "New Social" aspect, which facilitates community building beyond traditional messaging. This capability allows enterprises to maintain continuous engagement, fostering stronger relationships with clients and teams.
Use Cases
Customers recommend Communication Management, Collaboration, Conference Call Management, as the business use cases that they have been most satisfied with while using Viber.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Viber.
Viber Use-Cases and Business Priorities: Customer Satisfaction Data
Viber works with different mediums / channels such as Phone Calls. Video. Offline etc.
Viber's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and Viber support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Viber analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Viber offers a wide range of communication features, such as instant-messaging, sending pictures and video, as well as offering landline calls at very affordable prices...." Peer review by Luka R., UX Designer, Research
Peer review evidence (same sources as the product rating summary)
"...you will be able to send text messages and speak on visual communication with friends and colleagues...." Peer review by User
"...It is used as a communication and collaboration platform by the entire organization as we found this to be an easy to use and fairly comprehensive platform while at the same time can be secured for the organization's users for messaging, voice, audio chatting purposes...." Peer review by Shiv Shivakumar, Acquisitions Leader, Abbott
"...long distance meetings and conference calls are free and saves us a lot of money...." Peer review by Noureen D., Computer & Network Security
Viber, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.
Popular Business Setting
for Viber
Top Industries
- Education
- Information Technology and Services
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Viber is popular in Education, Information Technology And Services, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Viber Customer wins, Customer success stories, Case studies
How efficiently Does Viber manage your Communication Management?
How can Viber enhance your Collaboration process?
What benefits does Viber offer for Conference Call Management?
What solutions does Viber provide for Contact List Management?
What solutions does Viber provide for Engagement Management?
12 buyers and buying teams have used Cuspera to assess how well Viber solved their Community Management needs. Cuspera uses 2374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
How to Active On Off on Viber
Frequently Asked Questions (FAQ)
What buyers ask before choosing Viber
What is Viber?
Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.
It is a secure messaging and calling app that makes free international calls send text messages, open a group chat, and connects with people, no matter who they are, or where they are from. With Viber, users are not only limited to voice calls and chat; they can also exchange images, video and audio media using the platform.
Some of its features include send messages, make voice and video calls, start group chats and calls, join communities, share stickers and GIFs, create stickers and GIFs, delete and edit seen messages and set disappearing messages.
What is Viber used for?
What are the top features of Viber?
Who uses Viber?
What are Viber alternatives?
Where is Viber located?
Peers used Viber for communication management and collaboration
Viber Competitors
Viber Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (101) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (101) |
Viber Integrations
Viber integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Viber
Software Failure Risk Guidance
?for Viber
Overall Risk Meter
Top Failure Risks for Viber
Rakuten Viber. News
ChatGPT is now on Viber, here's what you can do with it
Viber has integrated ChatGPT into its platform, enhancing user experience with AI tools. Users can now summarize conversations, rewrite messages, translate text, and edit images directly within the app. The integration maintains Viber's end-to-end encryption, ensuring privacy. Some features require signing in with a ChatGPT account, and availability varies by region and device.
ChatGPT has arrived on Viber: as a separate chat and a tab that cannot ...
Viber has integrated ChatGPT into its messenger app, allowing users to communicate with ChatGPT in a separate chat and tab. This update enhances Viber's AI features, including instant chat translation and AI summaries for long messages. The feature is available to all users, with usage limits for unregistered users.
Viber and AI: efficiency without cutting talent in 2025
Viber expanded its workforce by 30% in 2025, bucking the tech industry's trend of layoffs for efficiency. The company focused on integrating AI to enhance productivity without replacing jobs, emphasizing employee retention and development. Viber's strategic HR approach, led by Michal Perry, prioritized long-term partnerships and employee well-being, fostering trust and resilience, especially in challenging environments like Israel.
Dito partners with Viber on zero - rated plans to boost competitiveness
Dito Telecommunity has partnered with Viber to offer zero-rated plans, enhancing competitiveness in the Philippines. The partnership includes a PHP39 SIM starter pack with free Viber data, 25GB of data, and unlimited calls and texts. It will also feature promotions for Viber Plus and Viber Dating. This collaboration aims to improve connectivity and digital lifestyle for Filipinos.
Rakuten Viber. Profile
HQ Location
Bne Brak, Tel Aviv
Employees
501-1000
Social
Financials
M&A
