Viber Overview
Viber transforms communication for businesses, enabling secure and reliable interactions across the globe. This platform supports free calls and messaging, ensuring connectivity without geographical barriers. Businesses gain from Viber's emphasis on security, safeguarding sensitive conversations. A unique feature is its "New Social" aspect, which facilitates community building beyond traditional messaging. This capability allows enterprises to maintain continuous engagement, fostering stronger relationships with clients and teams.
Use Cases
Customers recommend Communication Management, Collaboration, Conference Call Management, as the business use cases that they have been most satisfied with while using Viber.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Viber.
Viber Use-Cases and Business Priorities: Customer Satisfaction Data
Viber works with different mediums / channels such as Phone Calls. Video. Offline etc.
Viber's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and Viber support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Viber analytics capabilities include Analytics, and Custom Reports.
Reviews
"...You can send text messages, you can call, and you can also video chat...." Peer review by Ruth D., Teacher, Education
Peer review evidence (same sources as the product rating summary)
"...This software guarantees the security of our communication as all messages are encrypted. ...." Peer review by Verified Reviewer, Telecommunications
"...We can have calls, texting or sharing files with our co-workers and be more productive and more collaboration with them easily...." Peer review by Thamara D., Software Developer, Information Technology and Services
"...Through Viber conference call can be made and also a clear Video call can be made...." Peer review by Evangela R., Process Analyst, Information Technology and Services
Viber, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.
Popular Business Setting
for Viber
Top Industries
- Education
- Information Technology and Services
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Viber is popular in Education, Information Technology And Services, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Viber Customer wins, Customer success stories, Case studies
How does Viber address your Communication Management Challenges?
What Are the key features of Viber for Collaboration?
What solutions does Viber provide for Conference Call Management?
How does Viber facilitate Contact List Management?
What solutions does Viber provide for Engagement Management?
12 buyers and buying teams have used Cuspera to assess how well Viber solved their Community Management needs. Cuspera uses 2374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
How to Active On Off on Viber
Frequently Asked Questions(FAQ)
for Viber
What is Viber?
Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.
It is a secure messaging and calling app that makes free international calls send text messages, open a group chat, and connects with people, no matter who they are, or where they are from. With Viber, users are not only limited to voice calls and chat; they can also exchange images, video and audio media using the platform.
Some of its features include send messages, make voice and video calls, start group chats and calls, join communities, share stickers and GIFs, create stickers and GIFs, delete and edit seen messages and set disappearing messages.
What is Viber used for?
What are the top features of Viber?
Who uses Viber?
What are Viber alternatives?
Where is Viber located?
Peers used Viber for communication management and collaboration
Viber Competitors
Viber Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (101) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (101) |
Viber Integrations
Viber integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Viber
Software Failure Risk Guidance
?for Viber
Overall Risk Meter
Top Failure Risks for Viber
Rakuten Viber. News
Viber and AI: efficiency without cutting talent in 2025
Viber expanded its workforce by 30% in 2025, bucking the tech industry's trend of layoffs for efficiency. The company focused on integrating AI to enhance productivity without replacing jobs, emphasizing employee retention and development. Viber's strategic HR approach, led by Michal Perry, prioritized long-term partnerships and employee well-being, fostering trust and resilience, especially in challenging environments like Israel.
Dito partners with Viber on zero - rated plans to boost competitiveness
Dito Telecommunity has partnered with Viber to offer zero-rated plans, enhancing competitiveness in the Philippines. The partnership includes a PHP39 SIM starter pack with free Viber data, 25GB of data, and unlimited calls and texts. It will also feature promotions for Viber Plus and Viber Dating. This collaboration aims to improve connectivity and digital lifestyle for Filipinos.
Viber's AI leap
Viber has launched new AI-powered features, including the AI Chat & Create chatbot and AI Chat Summary, designed to enhance user experience within its messaging platform. These tools leverage artificial intelligence to summarize conversations and assist users with content creation, marking a significant step in Viber's strategy to integrate advanced AI into its global communications ecosystem. The rollout aims to boost engagement and streamline messaging for both individual and business users.[1](https://www.viber.com/en/blog/2024-04-11/68753/?utm_source=openai) [2](https://www.adobomagazine.com/digital-news/rakuten-viber-launches-all-new-chatbot-ai-chat-create/?utm_source=openai) [3](https://whatshappeningmanila.com/technology/rakuten-viber-debuts-giant-leap-forward-in-global-strategy-with-its-toolkit-for-all-businesses/?utm_source=openai)
Calls from foreign numbers on Viber, the Information and Privacy Agency reacts - gives some recommendations - Telegrafi
The Information and Privacy Agency gives advice on receiving calls from foreign numbers on Viber.
Rakuten Viber. Profile
HQ Location
Bne Brak, Tel Aviv
Employees
501-1000
Social
Financials
M&A
