Viber: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Viber
Brand: Viber
Rating: 4.33 (2374 reviews)

4.33 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2374)

Calling and messaging app that connects people

Viber Overview

Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Use Cases

Customers recommend Communication Management, Collaboration, Conference Call Management, as the business use cases that they have been most satisfied with while using Viber.

Other use cases:

Contact List Management
Engagement Management
Content Sharing
Document Sharing
Advertisement
Helpdesk Management
Groups Management

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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Viber.

Other priorities:

Acquire Customers
Improve Brand Engagement
Improve Digital And Social Presence
Grow Market Share
Increase Sales & Revenue
Improve Consistency
Improve Efficiency
Launch New Products
Improve Stakeholder Relations
Improve ROI

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Viber Use-Cases and Business Priorities: Customer Satisfaction Data

Viber works with different mediums / channels such as Phone Calls. Video. Offline etc.

Viber's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and Viber support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Viber analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Thus I can call or send them messages for free both via mobile and desktop...." Peer review by Verified Reviewer, Education

Viber, JomSocial, Meetup Pro, Zapnito, Khoros Communities, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Viber

Top Industries

Education
Information Technology and Services
Computer Software

Popular in

Small Business
Mid Market
Enterprise

Viber is popular in Education, Information Technology And Services, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Viber Use Cases

How does Viber address your Communication Management Challenges?

Viber facilitates communication through text messaging, voice calls, and voice notes. It supports group messaging and offers features such as temporary messages and stickers for enhanced interaction. A limitation of Viber is that message delivery can be delayed at times, potentially resulting in communication disruptions.

"...You can send text messages, you can call, and you can also video chat...." Peer review by Ruth D., Teacher, Education

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How can Viber optimize your Collaboration Workflow?

Viber provides communication and collaboration features for messaging, voice, and audio calls. It facilitates collaboration with teams, families, and colleagues, improving productivity and allowing communication with a global workforce. However, Viber has limitations in video conference and screen sharing capabilities, restricting its effectiveness for large-scale collaboration.

"...It has been completely beneficial application that provides wonderful services for collaboration...." Peer review by David V., Project Manager, Restaurants

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How does Viber address your Conference Call Management Challenges?

How efficiently Does Viber manage your Contact List Management?

Viber allows users to easily communicate with contacts by providing a synchronized and automatically updated contact list. It also enables users to make calls and block unwanted contacts. Managing contacts can be challenging, and the interface may not be as intuitive as other messaging applications.

"...From the contact list, you can easily select your contact and make a voice call or a video call...." viber for pc windows [100% working]

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How does Viber facilitate Engagement Management?

30+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Viber solved their Community Management needs. Cuspera uses 2374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Coca-Cola	NA	Case Study Coca-Cola Achieved A 35% Higher Click-Through Rate On Their Viber Campaigns Compared To Other Platforms. Read More
Coca-Cola	NA	Case Study Coca-Cola Achieved A 35% Higher Click-Through Rate On Their Viber Campaigns Compared To Other Platforms. Read More
Coca-Cola	NA	Case Study Coca-Cola Achieved A 40% Increase In Brand Awareness And A 10% Rise In Market Share Through Viber'S Sticker Campaigns. Read More

Video

How to Active On Off on Viber

Frequently Asked Questions(FAQ)

for Viber

What is Viber?

Viber is a mobile messaging service that enables users to place phone calls and send text messages to all other Viber users without any cost.

It is a secure messaging and calling app that makes free international calls send text messages, open a group chat, and connects with people, no matter who they are, or where they are from. With Viber, users are not only limited to voice calls and chat; they can also exchange images, video and audio media using the platform.

Some of its features include send messages, make voice and video calls, start group chats and calls, join communities, share stickers and GIFs, create stickers and GIFs, delete and edit seen messages and set disappearing messages.

What is Viber used for?

Viber is a Community Management Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Communication Management, Collaboration and Conference Call Management .