Comparison Summary
Introducing Viber and Packback
Viber, Packback, JomSocial, Meetup Pro, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Viber covers Communication Management with Phone Calls, Collaboration with Offline, Conference Call Management with Offline, Engagement Management with Chat, etc.
Packback focuses on Engagement Management, Coaching with E-Mail, Communication Management with E-Mail, Social Media Management with Promotions, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Calling and messaging app that connects people
Packback is an AI-supported online discussion platform
Age
2010
Financials
M&A
SERIES B
Business Need
Total Processes
(we found evidences for)
51
27
Total Goals
(we found evidences for)
12
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve brand engagement
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Improve digital and social presence
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Grow market share
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Increase sales & revenue
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Improve consistency
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Improve efficiency
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Launch new products
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Improve stakeholder relations
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Improve ROI
- See 9 more
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Scale best practices
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Improve internal communications
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Increase sales & revenue
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Improve digital and social presence
- See 1 more
Top Channels
Channels Used
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e-mail
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promotions
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offline
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on premises
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trade shows
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events
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social media
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video
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user generated content
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blogs
- See 7 more
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e-mail
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promotions
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offline
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on premises
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trade shows
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events
-
social media
-
video
-
user generated content
-
blogs
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
