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Compare Viber vs Packback

Failure Risk Guidance Security Report ?

Failure Risk for Viber medium Failure Risk for Packback medium
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Comparison Summary

For Viber vs Packback comparison, Our AI algorithm looked at 3085 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Viber and Packback to solve their respective business needs.

Pros and cons of Viber and Packback

Viber is more suited to businesses that require Communication Management with Phone Calls and Collaboration with Offline where as Packback is focused towards Engagement Management and Coaching with E-Mail .

Both Viber and Packback are Community Management software, peers recommend Viber for content sharing and conference call management where as Packback is more known for engagement management .

logo Viber

Focus area

Viber is better than Packback for

Software Failure Risk

  • medium

logo Packback

Focus area

Packback is better than Viber for

Software Failure Risk

  • medium

About

Calling and messaging app that connects people

Packback is an AI-supported online discussion platform

Age

2010

Financials

M&A

SERIES B

Business Need

Total Processes
(we found evidences for)

51

27

Total Goals
(we found evidences for)

12

4

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (151)

Read Reviews (14)

sending & publishing communications

Read Reviews (135)

Read Reviews (12)

collaboration

Read Reviews (50)

Read Reviews (0)

conference call management

Read Reviews (38)

Read Reviews (0)

contact list management

Read Reviews (35)

Read Reviews (1)

engagement management

Read Reviews (25)

Read Reviews (150)

engaging and following up

Read Reviews (15)

Read Reviews (148)

content management

Read Reviews (24)

Read Reviews (2)

content sharing

Read Reviews (24)

Read Reviews (0)

content publishing

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (23)

Read Reviews (6)

contract management

Read Reviews (2)

Read Reviews (1)

proposal & quote management

Read Reviews (1)

Read Reviews (5)

helpdesk management

Read Reviews (7)

Read Reviews (0)

sales call management

Read Reviews (5)

Read Reviews (0)

conversion management

Read Reviews (5)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (0)

Read Reviews (3)

social media management

Read Reviews (0)

Read Reviews (7)

create learning path

Read Reviews (0)

Read Reviews (4)

courses & assessment

Read Reviews (0)

Read Reviews (4)

create learning path

Read Reviews (0)

Read Reviews (4)

sales review & feedback

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Improve digital and social presence

  • Grow market share

  • Increase sales & revenue

  • Improve consistency

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve ROI

  • See 9 more

  • Scale best practices

  • Improve internal communications

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • on premises

  • trade shows

  • events

  • social media

  • video

  • user generated content

  • blogs

  • See 7 more

  • e-mail

  • promotions

  • offline

  • on premises

  • trade shows

  • events

  • social media

  • video

  • user generated content

  • blogs

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting