Overview: Viber and Wild Apricot as Community Management Category solutions.

Viber and Wild Apricot offer unique community management solutions, each tailored to different operational needs. Viber excels in communication management and supporting large enterprises across diverse industries, while Wild Apricot specializes in membership management, favored by non-profit organizations. Both products emphasize strong data integration and offer extensive vendor support, ensuring they cater effectively to their intended user segments.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Wild Apricot: Wild-apricot has been rated the #1 membership management software for six years. An instant free trial can be started now.

Viber and Wild Apricot: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Viber focuses on communication management and supports conference calls and collaboration, aligning with the need for effective internal communication processes. read more →

Wild Apricot specializes in membership and event management, prioritizing helpdesk and engaging communications ideal for community-focused operations. read more →

Business Goals

Viber aids in improving internal communications and enhancing customer relationships, catering to goals like brand engagement and market presence. read more →

Wild Apricot is designed to acquire customers and scale best practices, increasing sales and building brand awareness, which are crucial for growth-oriented businesses. read more →

Core Features

Viber's standout features include comprehensive data export, seamless integration, and strong security and privacy measures, benefiting larger operations with complex data needs. read more →

Wild Apricot shines with detailed custom reporting, exceptional data import capabilities, and robust compliance for users needing meticulous membership records. read more →

Vendor Support

Viber offers 24/7 support, phone, and chat support, highlighting its commitment to constant availability for large enterprises. read more →

Wild Apricot provides extensive 24/7 support and uses multiple channels like email and phone to meet diverse customer preference demands. read more →

Segments and Industries

Viber is predominantly used by large enterprises in IT and education, showcasing its versatility in diverse large-scale industries. read more →

Wild Apricot caters predominantly to non-profit organizations, successfully meeting the unique needs of membership-driven industries. read more →

Operational Alignment

With a focus on extensive communication management, Viber aligns with the operational workflows of enterprises requiring streamlined communication processes. read more →

Wild Apricot suits organizations with intricate membership and event operations, fitting seamlessly into community-centered environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Viber and Wild Apricot

How does Viber and Wild Apricot facilitate Communication Management?

Viber facilitates communication through messaging, voice calls, and video calls, while Wild Apricot focuses on membership management, event organization, and email communication. Viber enables group chats and the sending of temporary messages, but lacks a central monitoring system for messages. Wild Apricot allows for automated email communication and membership management, but its interface can be complex.

"...It's very easy to use and allows you to call send messages for free...." Peer review by Albert D., Graphics Designer

"...Price for managing HOA communities was a little better than some of my other options. ...." Peer review by Kristina F., Owner, Information Technology and Services

Why is Viber and Wild Apricot the best choice for Contact List Management?

Viber allows users to easily manage contacts by automatically merging and updating contact lists and providing notifications when new contacts join. Viber also enables calling and messaging contacts directly. Wild Apricot offers more comprehensive contact management features, including membership tracking, event registration, financial management, and email marketing. Wild Apricot allows users to manage different contact lists, such as members, donors, and event attendees. However, Wild Apricot has limitations in contact management system functionality compared to other specialized systems.

"...Great cheap way to call contacts and organisations that haven t integrated more modern ways of connecting...." Peer review by User in Airlines/Aviation

"...While the components of Wild Apricot separately might not be as great as some of the competition (i.e., email blasts through Constant Contact, client relationship management through Salesforce, etc.), together the package is a good value and very user-friendly with highly responsive customer service...." Peer review by Anna Berry