Comparison Summary
This comparison report of Vision Helpdesk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 4265 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Vision Helpdesk and ManageEngine ServiceDesk Plus
Vision Helpdesk, ManageEngine ServiceDesk Plus, Cayzu Help Desk, HaloITSM, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Vision Helpdesk covers Helpdesk Management, Workflow Management with E-Mail, Social Media Management with Chat, Knowledge Management with User Generated Content, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the ...past, shifting my choice from Kayako to Ubersmith and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team. " - Nick Keefen
"What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless e...xperience for our users. " - Nathan Reasoner
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Vision Helpdesk
Focus area
Vision Helpdesk is better than ManageEngine ServiceDesk Plus for
Software Failure Risk
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than Vision Helpdesk for
Software Failure Risk
About
A secure, reliable & scalable customer service software
Service desk software to supercharge IT help desk
Age
1996
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
40
43
Total Goals
(we found evidences for)
7
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Enter new markets internationally or locally
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Build brand awareness
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Increase sales & revenue
- See 4 more
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
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events
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website
- See 11 more
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
-
events
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website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
