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Vision Helpdesk vs ManageEngine ServiceDesk Plus: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Vision Helpdesk low Failure Risk for ManageEngine ServiceDesk Plus low
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Comparison Summary

This comparison report of Vision Helpdesk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 4265 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Vision Helpdesk and ManageEngine ServiceDesk Plus

Vision Helpdesk, ManageEngine ServiceDesk Plus, Cayzu Help Desk, HaloITSM, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Vision Helpdesk covers Helpdesk Management, Workflow Management with E-Mail, Social Media Management with Chat, Knowledge Management with User Generated Content, etc.

ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.

"Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the ...past, shifting my choice from Kayako to Ubersmith and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team. " - Nick Keefen

"We never knew the importance of IT help desk ticketing software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us. " - Serkan Sevim

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Vision Helpdesk

Focus area

Vision Helpdesk is better than ManageEngine ServiceDesk Plus for

Software Failure Risk

  • low

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Vision Helpdesk for

Software Failure Risk

  • low

About

A secure, reliable & scalable customer service software

Service desk software to supercharge IT help desk

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

40

43

Total Goals
(we found evidences for)

7

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (591)

Read Reviews (332)

workflow management

Read Reviews (68)

Read Reviews (55)

social media management

Read Reviews (49)

Read Reviews (0)

social media analytics

Read Reviews (22)

Read Reviews (0)

managing social media account

Read Reviews (20)

Read Reviews (0)

knowledge management

Read Reviews (36)

Read Reviews (64)

sharing knowledge

Read Reviews (4)

Read Reviews (1)

engagement management

Read Reviews (24)

Read Reviews (16)

engaging and following up

Read Reviews (14)

Read Reviews (10)

collaboration

Read Reviews (17)

Read Reviews (5)

communication management

Read Reviews (17)

Read Reviews (22)

sending & publishing communications

Read Reviews (10)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (3)

customer feedback management

Read Reviews (14)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (14)

sales document management

Read Reviews (8)

Read Reviews (72)

contract management

Read Reviews (7)

Read Reviews (69)

contact list management

Read Reviews (6)

Read Reviews (5)

rating and review management

Read Reviews (6)

Read Reviews (3)

billing and invoice management

Read Reviews (5)

Read Reviews (0)

products & pricelist management

Read Reviews (5)

Read Reviews (16)

calendar management

Read Reviews (5)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (5)

training & onboarding

Read Reviews (2)

Read Reviews (7)

lead qualification

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

trade show marketing

Read Reviews (2)

Read Reviews (5)

category management

Read Reviews (1)

Read Reviews (3)

follower management

Read Reviews (0)

Read Reviews (9)

sales call management

Read Reviews (0)

Read Reviews (6)

license management

Read Reviews (0)

Read Reviews (5)

content sharing

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (3)

content sharing

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Build brand awareness

  • Increase sales & revenue

  • See 4 more

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting