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Vocalcom vs Intermedia Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Vocalcom vs. Intermedia Contact Center is based on a specific set of business needs and context. The comparison uses 2367 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Vocalcom and Intermedia Contact Center

Vocalcom, Intermedia Contact Center, Bright Pattern, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Vocalcom covers Engagement Management with Omnichannel, Communication Management with E-Mail, Contact List Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

Intermedia Contact Center focuses on Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Vocalcom

Focus area

Vocalcom is better than Intermedia Contact Center for

Software Failure Risk

  • low

logo Intermedia Contact Center

Focus area

Software Failure Risk

  • low

About

Vocalcom: AI Powered Contact Center Software

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

59

32

Total Goals
(we found evidences for)

10

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list


helpdesk management


sales call management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

monitoring social media

engaging on social media

scheduling post to social media

social media analytics


sales document management

contract management

proposal & quote management


training & onboarding


campaign management

campaign analytics


lifetime value management


touchpoint management



loyalty management

customise loyalty program


generation of new leads



rating and review management


channel management


workflow management


conversion management





content management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Scale best practices

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve brand engagement

  • See 7 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more
  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting