Comparison Summary
This comparison report of VoiceOps vs. CallSource is based on a specific set of business needs and context. The comparison uses 2448 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing VoiceOps and CallSource
VoiceOps belong to a category of solutions that help Conversation Intelligence, whereas CallSource belong to a category of solutions that help Other Demand Generation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
VoiceOps covers Sales Coaching with Phone Calls, Contact Center Performance Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
CallSource focuses on Communication Management with Phone Calls, Sales Call Management with Phone Calls, Coaching with Phone Calls, Helpdesk Management with Phone Calls, etc.
"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’v...e worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. " - Greg
"The doctor I work for is extremely inquisitive and asks a lot of questions. Unlike other companies, CallSource has dedicated staff. Tiffany our Business Advisor is always able to explain reports and pull reports if the doctor wants something specifi...c. The amazing reports allow us to track with ease every single marketing campaign we have running and with 45 call tracking lines that's a lot. " - Stephanie Sullivan
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
AI coaching and training platform for call centers
CallSource | Performance Management for Sales and Marketing
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
28
63
Total Goals
(we found evidences for)
8
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve consistency
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Enhance customer relationships
- See 5 more
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Improve ROI
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Increase sales & revenue
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Improve visibility
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Grow market share
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Build brand awareness
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Scale best practices
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Launch new products
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Increase customer life time value
- See 10 more
Top Channels
Channels Used
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phone calls
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offline
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point of sale
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e-mail
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website
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mass media
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chat
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promotions
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television
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blogs
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user generated content
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print media
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magazine
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mobile
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mobile app
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display advertisement
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radio
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out of home
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billboards
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events
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trade shows
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social media
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Facebook
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video
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omnichannel
- See 22 more
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phone calls
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offline
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point of sale
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e-mail
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website
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mass media
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chat
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promotions
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television
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blogs
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user generated content
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print media
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magazine
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mobile
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mobile app
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display advertisement
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radio
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out of home
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billboards
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events
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trade shows
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social media
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Facebook
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video
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omnichannel
- See 22 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
