Comparison Summary
This comparison report of VoiceOps vs. Nice Performance Management is based on a specific set of business needs and context. The comparison uses 640 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing VoiceOps and Nice Performance Management
VoiceOps belong to a category of solutions that help Conversation Intelligence, whereas Nice Performance Management belong to a category of solutions that help Sales Performance Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
VoiceOps covers Sales Coaching with Phone Calls, Contact Center Performance Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
Nice Performance Management focuses on Sales Call Management with Phone Calls, Performance Management, Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’v...e worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. " - Greg
"Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution. " - Topias Huovinen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
AI coaching and training platform for call centers
Nice Performance Management | Consolidate Data, Operationalize Opportunities and Drive Engagement
Financials
SERIES A
IPO
Business Need
Total Processes
(we found evidences for)
28
22
Total Goals
(we found evidences for)
8
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve consistency
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Enhance customer relationships
- See 5 more
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Improve efficiency
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Improve visibility
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Enter new markets internationally or locally
- See 3 more
Top Channels
Channels Used
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phone calls
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e-mail
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phone calls
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e-mail
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
