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xMatters vs ShippingEasy: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of xMatters vs. ShippingEasy is based on a specific set of business needs and context. The comparison uses 6349 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing xMatters and ShippingEasy

xMatters, VictorOps, AlertOps, etc., belong to a category of solutions that help Help Desk, whereas ShippingEasy belong to a category of solutions that help E-Commerce Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

xMatters covers Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.

ShippingEasy focuses on Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management with E-Mail, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo xMatters

Focus area

xMatters is better than ShippingEasy for

Software Failure Risk

  • low

logo ShippingEasy

Focus area

ShippingEasy is better than xMatters for

Software Failure Risk

  • low

About

xMatters | Digital Service Availability | Fast, Automated ...

ShippingEasy: Shipping software & E-commerce platform for ...

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

39

64

Total Goals
(we found evidences for)

9

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


workflow management



conference call management




sales call management


training & onboarding



contact list management


products & pricelist management


social media management

engaging on social media



relationship management


knowledge management



sales document management

proposal & quote management


campaign management


customer feedback management



rating and review management





content management



bundling of products



reputation management


promotion management


lifetime value management


sales review & feedback



loyalty management




touchpoint management


channel management


generation of new leads


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • Manage risk

  • Improve visibility

  • Launch new products

  • Improve digital and social presence

  • Improve efficiency

  • See 6 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase customer life time value

  • Improve consistency

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • review sites

  • Amazon

  • website

  • offline

  • promotions

  • chat

  • point of sale

  • social media

  • on premises

  • newsletter

  • user generated content

  • Facebook

  • coupons

  • blogs

  • Pinterest

  • video

  • Instagram

  • omnichannel

  • eBay

  • mass media

  • games

  • See 20 more
  • e-mail

  • phone calls

  • review sites

  • Amazon

  • website

  • offline

  • promotions

  • chat

  • point of sale

  • social media

  • on premises

  • newsletter

  • user generated content

  • Facebook

  • coupons

  • blogs

  • Pinterest

  • video

  • Instagram

  • omnichannel

  • eBay

  • mass media

  • games

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting