xMatters Overview

xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using xMatters.

Other use cases:

  • Helpdesk Management
  • Conference Call Management
  • Event Management
  • Collaboration
  • Sales Call Management
  • Training & Onboarding
  • Groups Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using xMatters.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Manage Risk
  • Improve Visibility
  • Launch New Products
  • Improve Digital And Social Presence
  • Improve Efficiency
See all business priorities See less business priorities

xMatters Use-Cases and Business Priorities: Customer Satisfaction Data

xMatters works with different mediums / channels such as Phone Calls. and Offline.

xMatters's features include Alerts: Popups & Notifications, Ticketing, Personalization, etc. and xMatters support capabilities include Phone Support, Email Support, Chat Support, etc. also xMatters analytics capabilities include Analytics, and Custom Reports.

Reviews

"...xMatters is a great way to track how often my team is engaged, and how quickly my team members respond (and how often)...." Peer review by User

xMatters, VictorOps, AlertOps, Smith.ai, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for xMatters

Top Industries

  • Information Technology and Services
  • Financial Services
  • Retail

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

xMatters is popular in Information Technology And Services, Financial Services, and Retail and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on xMatters Use Cases

What Are the key features of xMatters for Engagement Management?

What benefits does xMatters offer for Communication Management?

Why is xMatters the best choice for Workflow Management?

What makes xMatters ideal for Helpdesk Management?

Why is xMatters the best choice for Conference Call Management?

27+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well xMatters solved their Help Desk needs. Cuspera uses 2249 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Video

ServiceNow Integration - xMatters Integrations

Video Thumbnail

Frequently Asked Questions(FAQ)

for xMatters

What is xMatters used for?

xMatters is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of xMatters?

Alerts: popups & Notifications, Ticketing and Personalization are some of the top features of xMatters.

Who uses xMatters?

xMatters is used by Information Technology And Services, Financial Services and Retail among other industries.

What are xMatters alternatives?

VictorOps, AlertOps, Smith.Ai and Qminder are popular alternatives for xMatters.

Where is xMatters located?

xMatters is headquartered at 12647 Alcosta Blvd, Suite 425, San Ramon, CA 94583, US.
lightning

Peers used xMatters for engagement management and communication management

xMatters Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (6)
Analytics

4.10/5 ★

Read Reviews (48)
Custom Reports

3.05/5 ★

Read Reviews (176)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (6)
Analytics

4.10/5 ★

Read Reviews (48)
Custom Reports

3.05/5 ★

Read Reviews (176)

Software Failure Risk Guidance

?

for xMatters

Overall Risk Meter

Low Medium High

Top Failure Risks for xMatters

xMatters Feeds

The Principles of DevSecOps

As a Solution Architect here at xMatters, an Everbridge Company, and through my 30-year career in the IT industry, I’ve seen many frameworks offering bold new ideas. CMMI, ITIL, Prince 2, Agile, Scrum, and most recently, DevOps. These frameworks come and go, offering huge improvements in the way we deliver and manage our IT capabilities, […]

The post The Principles of DevSecOps appeared first on xMatters.

19/10/2023 - source

The differences between reactive vs proactive incident response

Most commonly, businesses take a reactive approach to incident management. After all, the concept of incident response seems inherently reactive. However, it is possible—and often necessary—to take more proactive measures. This entails identifying potential problems and taking steps to remediate them before they become incidents. Let’s explore both proactive and reactive incident response methods, the […]

The post The differences between reactive vs proactive incident response appeared first on xMatters.

09/07/2023 - source

xMatters Profile

Company Name

xMatters

Company Website

https://www.xmatters.com/

HQ Location

12647 Alcosta Blvd, Suite 425, San Ramon, CA 94583, US

Employees

251-500

Social

Linkedin

Financials

PRIVATE