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Yardi Matrix vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Yardi Matrix medium Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Yardi Matrix vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 456 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Yardi Matrix and Zendesk Sunshine

Yardi Matrix, and Zendesk Sunshine belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Yardi Matrix covers Market Research, Market Survey, Competitive Intelligence with Offline, Pipeline Management, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"I have been a subscriber for the last nine years. Yardi Matrix is at the cutting edge for apartment databases. The interface's capabilities has continued to become more robust and powerful over time. Matrix provides the critical information I need f...or the properties located in my markets. " - Peter Mekras

"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Yardi Matrix

Focus area

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Yardi Matrix: Commercial Real Estate Data and Research

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

Financials

IPO

Business Need

Total Processes
(we found evidences for)

11

29

Total Goals
(we found evidences for)

5

6

Top Processes

Evidences indicate better relative satisfaction

engaging and following up

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Read Reviews (2)

engagement management

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Read Reviews (12)

engaging and following up

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Read Reviews (2)

workflow management

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Read Reviews (6)

collaboration

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Read Reviews (5)

contacts history

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contact list management

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Read Reviews (4)

contacts history

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social media analytics

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Read Reviews (3)

social media management

Read Reviews (0)

Read Reviews (3)

social media analytics

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Read Reviews (3)

contract management

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Read Reviews (2)

sales document management

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Read Reviews (3)

contract management

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Read Reviews (2)

training & onboarding

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helpdesk management

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relationship management

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measuring customer satisfaction

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Read Reviews (2)

customer feedback management

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Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Grow market share

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Acquire customers

  • Improve efficiency

  • See 2 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting