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YetiForce CRM vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of YetiForce CRM vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 885 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing YetiForce CRM and Pega Customer Engagement Suite

YetiForce CRM, Pega Customer Engagement Suite, LinxCRM, Oracle CRM On Demand, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

YetiForce CRM covers Contact List Management with Phone Calls, Sales Document Management, Helpdesk Management with Phone Calls, Workflow Management, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"Feature rich, easy to customize, ability to create your own modules, fast loading (no shaky screen transitions like my old vtiger used to do), superbly integrated with components such as Roundcube. " - Chris Soltvedt

"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo YetiForce CRM

Focus area

Software Failure Risk

  • low

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

An open source application that is constantly being improved

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2017

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

29

23

Total Goals
(we found evidences for)

4

8

Top Processes

Evidences indicate better relative satisfaction


contact list management


sales document management

contract management

proposal & quote management


helpdesk management


workflow management


engagement management

engaging and following up



training & onboarding


products & pricelist management


relationship management



communication management


campaign management


customer feedback management


customer case management


identify target customers


loyalty management

identify target customers



personalized marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • See 1 more
  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more
  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting