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YetiForce CRM vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of YetiForce CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 887 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing YetiForce CRM and Zendesk Sunshine

YetiForce CRM, Zendesk Sunshine, LinxCRM, Oracle CRM On Demand, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

YetiForce CRM covers Contact List Management with Phone Calls, Sales Document Management, Helpdesk Management with Phone Calls, Workflow Management, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"I have 14 years of experience in Open Source CRM and this has been very impressive from the beginning. It has many fine features and clean and functional layouts. Easy to administrate, when first learned to use its diverse functions. Convenient func...tions to make own translations, custom modules, relations between modules and fields, widgets, colouring importing records, etc., etc. Relative quick reacting in reported issues. " - Kimmo Paulaharju

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo YetiForce CRM

Focus area

Software Failure Risk

  • low

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

An open source application that is constantly being improved

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

29

29

Total Goals
(we found evidences for)

4

6

Top Processes

Evidences indicate better relative satisfaction


contact list management


sales document management

contract management

proposal & quote management


helpdesk management


workflow management


engagement management

engaging and following up



training & onboarding


products & pricelist management


relationship management



communication management


social media management

social media analytics


customer feedback management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • See 1 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more
  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting