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Ytel Contact Center vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Ytel Contact Center medium Failure Risk for Exotel low
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Comparison Summary

This comparison report of Ytel Contact Center vs. Exotel is based on a specific set of business needs and context. The comparison uses 2382 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Ytel Contact Center and Exotel

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Ytel Contact Center covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Omnichannel, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Ytel Contact Center

Focus area

Software Failure Risk

  • medium

logo Exotel

Focus area

Exotel is better than Ytel Contact Center for

Software Failure Risk

  • low

About

Ytel | Ytel communications platform, your enterprise carrier in the cloud

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

SERIES D

Business Need

Total Processes
(we found evidences for)

28

50

Total Goals
(we found evidences for)

9

11

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (41)

Read Reviews (79)

sales call management

Read Reviews (39)

Read Reviews (171)

call recording

Read Reviews (32)

Read Reviews (132)

communication management

Read Reviews (16)

Read Reviews (68)

tracking & monitoring communications

Read Reviews (12)

Read Reviews (63)

sending & publishing communications

Read Reviews (2)

Read Reviews (4)

engagement management

Read Reviews (9)

Read Reviews (49)

engaging and following up

Read Reviews (5)

Read Reviews (29)

touchpoint management

Read Reviews (6)

Read Reviews (0)

collaboration

Read Reviews (4)

Read Reviews (3)

channel management

Read Reviews (4)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (3)

performance management

Read Reviews (3)

Read Reviews (0)

conference call management

Read Reviews (3)

Read Reviews (2)

generation of new leads

Read Reviews (2)

Read Reviews (3)

contact list management

Read Reviews (2)

Read Reviews (13)

campaign management

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (2)

Read Reviews (13)

sales document management

Read Reviews (1)

Read Reviews (4)

social media management

Read Reviews (1)

Read Reviews (9)

social media analytics

Read Reviews (1)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (13)

customer case management

Read Reviews (0)

Read Reviews (7)

relationship management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve stakeholder relations

  • Improve ROI

  • See 6 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting