Comparison Summary
Introducing Ytel and Exotel
Ytel, and Exotel belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Ytel covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with E-Mail, Campaign Management with Phone Calls, etc.
Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.
"Since working with Ytel, the ease and accessibility of reaching our fans has been incredible. " - Miami Dolphins Foundation
"An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel. " - Ranjana DK
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Phone Numbers | Purchase and manage various types of phone numbers based on your business needs
Cloud Communication APIs for Calls, SMS, User verifications and more
Financials
SERIES D
Business Need
Total Processes
(we found evidences for)
25
50
Total Goals
(we found evidences for)
5
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve internal communications
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Improve stakeholder relations
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Scale best practices
- See 2 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Improve ROI
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Grow market share
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Improve efficiency
- See 8 more
Top Channels
Channels Used
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phone calls
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text SMS
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offline
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point of sale
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website
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e-mail
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mobile
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mass media
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radio
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events
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trade shows
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mobile app
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video
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social media
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chat
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Skype
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promotions
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on premises
- See 15 more
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phone calls
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text SMS
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offline
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point of sale
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website
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e-mail
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mobile
-
mass media
-
radio
-
events
-
trade shows
-
mobile app
-
video
-
social media
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chat
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Skype
-
promotions
-
on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
