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ZAP Data Hub vs Oracle CX Service: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ZAP Data Hub vs. Oracle CX Service is based on a specific set of business needs and context. The comparison uses 3939 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ZAP Data Hub and Oracle CX Service

ZAP Data Hub, InfoCaptor, InsFocus Insurance BI, etc., belong to a category of solutions that help Business Intelligence, whereas Oracle CX Service belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ZAP Data Hub covers Competitive Intelligence, Social Media Management, Engagement Management with Offline, Database Marketing, etc.

Oracle CX Service focuses on Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ZAP Data Hub

Focus area

Software Failure Risk

  • low

logo Oracle CX Service

Focus area

Oracle CX Service is better than ZAP Data Hub for

Software Failure Risk

  • low

About

ZAP Data Hub - Analyze Business Data | ZAP - ZAP BI

Service Cloud | Customer Experience | Oracle Cloud

Age

1977

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

19

68

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction


competitive intelligence


social media management

social media analytics


engagement management

engaging and following up


database marketing


sales document management

proposal & quote management

contract management


training & onboarding


workflow management


customer feedback management

measuring customer satisfaction


lifetime value management


customer case management


relationship management


creating knowledge base


knowledge management

creating knowledge base


helpdesk management


tracking & monitoring communications


sending & publishing communications


communication management

tracking & monitoring communications

sending & publishing communications




contact list management



touchpoint management


channel management



content management


promotion management


campaign monitoring


campaign management

campaign monitoring



opportunity management


products & pricelist management


billing and invoice management


sales call management



generation of new leads


performance management





Top Goals

Goals Achieved

  • Improve ROI

  • Manage risk

  • Enhance customer relationships

  • Grow market share

  • Improve digital and social presence

  • Scale best practices

  • Acquire customers

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more
  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting