Overview: Zendesk Sell and Salesflare as CRM Category solutions.

Zendesk Sell is ideal for large enterprises needing robust communication, integration, and 24/7 support, enhancing customer relationships and sales growth. Meanwhile, Salesflare is suited for smaller businesses with a focus on efficient engagement management, customer acquisition, and technological industries like IT and marketing with AI capabilities.

Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Salesflare: Salesflare simplifies admin tasks for B2B small businesses, integrating with Google & Outlook. It fully automates CRM using existing data and offers mobile functionality.

Zendesk Sell and Salesflare: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zendesk Sell excels at communication management and tracking communications, crucial for enterprises with intensive customer interactions. read more →

Salesflare focuses on engagement management and follow-ups, making it fitting for smaller teams aiming for better customer contact strategy. read more →

Business Goals

Zendesk Sell aligns with goals like increasing sales revenue and enhancing customer relationships, which aligns with strategic enterprise efforts. read more →

Salesflare helps businesses increase sales and acquire new customers, supporting growth-focused startups or small tech-oriented businesses. read more →

Core Features

Zendesk Sell's standout features include custom reports and integration options, enabling large-scale data handling and system interoperability. read more →

Salesflare's AI-powered features and custom reports offer efficient analytics and automation capabilities, key for nimble operations. read more →

Vendor Support

Zendesk Sell provides comprehensive support options, emphasizing 24/7 availability which is vital for global enterprises. read more →

Salesflare offers well-rounded support with an emphasis on phone and 24/7 service, suitable for dynamic small to mid-sized companies. read more →

Segments and Industries

Zendesk Sell serves a varied clientele but shines in large enterprises and consumer services, indicating versatility in large-scale industries. read more →

Salesflare targets sectors like IT and marketing, suited for tech-savvy clients including internet-based companies and advertising agencies. read more →

Operational Alignment

Zendesk Sell fits seamlessly into complex operational environments, ideal for large enterprises needing comprehensive CRM solutions. read more →

Salesflare is designed for agile workflows, fitting companies requiring straightforward CRM integration and efficient customer management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Zendesk Sell and Salesflare

How can Zendesk Sell and Salesflare optimize your Communication Management Workflow?

Both Zendesk Sell and Salesflare help users manage communications by tracking emails and calls. Zendesk Sell provides more robust features for managing sales processes, including integrated VoIP for calls and a robust reporting system. Salesflare excels in automating communication tasks, offering features like email tracking, bulk emailing, and automated campaign management. However, Salesflare's limitations include a need for further development in group email functionality.

"...If you are looking for a system to easily track all calls and communications with clients, Base is it...." Peer review by Jessica R., Operations Manager, Construction

"...I can easily send an email campaign to my contacts...." Peer review by Cal T., Founder, Financial Services

Why is Zendesk Sell and Salesflare the best choice for Engagement Management?

Zendesk Sell and Salesflare both allow users to track customer interactions and set follow-up reminders. Zendesk Sell provides a detailed view of customer interactions, including email tracking, while Salesflare focuses on streamlining follow-up processes with automated reminders and real-time notifications. Zendesk Sell offers a more comprehensive approach to engagement management, but Salesflare provides a simpler interface and integrates seamlessly with G Suite. Both tools struggle to provide a standardized follow-up protocol for teams, leading to potential inconsistencies in engagement strategies.

"...I can listen back and when I follow up, know exactly what's going on...." Peer review by Zach W., Owner, Entertainment

"...Sales follow-up...." Peer review by Olivier L, CEO - Co-founder

What solutions does Zendesk Sell and Salesflare provide for Contact List Management?

Both Zendesk Sell and Salesflare can be used to manage contacts. Zendesk Sell focuses on organizing and managing contacts within the context of a sales process, providing features like contact capture and deal capture. Salesflare excels at tracking sales and managing contacts, offering features such as interaction tracking, website tracking, and predictive lead scoring. However, both tools have limitations. Zendesk Sell users have noted difficulties with contact list searchability and the dashboard’s effectiveness, while Salesflare users have experienced issues with account, contact, and opportunity management.

"...Creating and maintaining contacts in BASE was pretty easy and intuitive...." Peer review by Harrison Bond, Computer Software

"...Salesflare helps you keeping track of the progress you made with a customer, the contacts you already had with the customer and shows you how many times the customer checked these emails...." Peer review by Vincent L., Human Resources

How does Zendesk Sell and Salesflare facilitate Lead Tracking?

Both Zendesk Sell and Salesflare allow users to track leads. Zendesk Sell helps organize and track leads, while Salesflare tracks leads, opportunities, and contact information. Salesflare focuses on simplicity and ease of use, while Zendesk Sell provides more customization options.

"...Sell has a built in deal tracking system and goals with a very attractive interface...." Peer review by Mike G, Account Executive

"...Super easy and fast to track new cold prospects and find their information without so much data entry. ...." Peer review by Connor W., SEO / Content Marketing Expert, Computer Software