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Zendesk Sunshine vs Bonterra Case Management Software: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sunshine vs. Bonterra Case Management Software is based on a specific set of business needs and context. The comparison uses 746 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Bonterra Case Management Software

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Bonterra Case Management Software focuses on Customer Case Management with Offline, Social Media Management with Website, Workflow Management, Generation Of New Leads, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Bonterra Case Management Software

Focus area

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Simplified Data Management and Reporting

Age

2007

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

29

18

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management



contact list management


social media management

social media analytics


sales document management

contract management


training & onboarding


helpdesk management


relationship management


customer feedback management

measuring customer satisfaction


customer case management


generation of new leads


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more
  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more

Top Channels

Channels Used

  • offline

  • website

  • causes and charity

  • point of sale

  • social media

  • mobile

  • See 3 more
  • offline

  • website

  • causes and charity

  • point of sale

  • social media

  • mobile

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting