cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Zendesk Sunshine vs BUSINESSNEXT '' formerly CRMNEXT ''

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for BUSINESSNEXT '' formerly CRMNEXT '' low
Know More

Comparison Summary

For Zendesk Sunshine vs BUSINESSNEXT '' formerly CRMNEXT '' comparison, Our AI algorithm looked at 3869 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Zendesk Sunshine and BUSINESSNEXT '' formerly CRMNEXT '' to solve their respective business needs.

Pros and cons of Zendesk Sunshine and BUSINESSNEXT '' formerly CRMNEXT ''

Zendesk Sunshine is more suited to businesses that require Engagement Management with Review Sites and Workflow Management where as BUSINESSNEXT '' formerly CRMNEXT '' is focused towards Lead Management with E-Mail and Service Management .

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo BUSINESSNEXT '' formerly CRMNEXT ''

Focus area

BUSINESSNEXT '' formerly CRMNEXT '' is better than Zendesk Sunshine for

Software Failure Risk

  • low

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

The #1 CRM For Banking And Insurance

Age

2007

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

29

24

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (0)

engaging and following up

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (1)

collaboration

Read Reviews (5)

Read Reviews (183)

contact list management

Read Reviews (4)

Read Reviews (2)

contacts history

Read Reviews (2)

Read Reviews (2)

social media management

Read Reviews (3)

Read Reviews (289)

social media analytics

Read Reviews (3)

Read Reviews (65)

sales document management

Read Reviews (3)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (2)

Read Reviews (319)

relationship management

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (144)

knowledge management

Read Reviews (1)

Read Reviews (2)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more

Top Channels

Channels Used

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

  • social media

  • e-mail

  • text SMS

  • offline

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting