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Zendesk Sunshine vs CINC: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for CINC medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. CINC is based on a specific set of business needs and context. The comparison uses 969 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and CINC

Zendesk Sunshine, and CINC belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

CINC focuses on Generation Of New Leads, Engagement Management, Advertisement with Social Media, Lead Nurturing with E-Mail, etc.

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

"My dashboard quickly summarizes how the team is performing and what I need to focus on. " - Jason Abrams

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo CINC

Focus area

CINC is better than Zendesk Sunshine for

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Real Estate Lead Generation and CRM Platform to nurture clients and monitor their business

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

43

Total Goals
(we found evidences for)

6

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (37)

engaging and following up

Read Reviews (2)

Read Reviews (37)

workflow management

Read Reviews (6)

Read Reviews (5)

collaboration

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (13)

contacts history

Read Reviews (2)

Read Reviews (11)

social media management

Read Reviews (3)

Read Reviews (1)

social media analytics

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (1)

contract management

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (2)

Read Reviews (2)

helpdesk management

Read Reviews (2)

Read Reviews (2)

relationship management

Read Reviews (2)

Read Reviews (7)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (1)

Read Reviews (6)

sending & publishing communications

Read Reviews (0)

Read Reviews (5)

generation of new leads

Read Reviews (0)

Read Reviews (62)

conversion management

Read Reviews (0)

Read Reviews (15)

lead qualification

Read Reviews (0)

Read Reviews (4)

follower management

Read Reviews (0)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Grow market share

  • Improve digital and social presence

  • Improve consistency

  • Increase sales & revenue

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • Facebook

  • text SMS

  • mobile

  • video

  • mobile app

  • offline

  • Instagram

  • games

  • chat

  • events

  • trade shows

  • See 12 more

  • e-mail

  • phone calls

  • social media

  • website

  • Facebook

  • text SMS

  • mobile

  • video

  • mobile app

  • offline

  • Instagram

  • games

  • chat

  • events

  • trade shows

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting