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Zendesk Sunshine vs CloudYogi CRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for CloudYogi CRM low
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Comparison Summary

This comparison report of Zendesk Sunshine vs. CloudYogi CRM is based on a specific set of business needs and context. The comparison uses 2320 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and CloudYogi CRM

Zendesk Sunshine, and CloudYogi CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

CloudYogi CRM focuses on Helpdesk Management, Engagement Management, Social Media Management, Collaboration with Offline, etc.

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

"We received excellent service, extensive support and had the added peace of mind of having a team of expert software developers working on our project. Subsequently, we went on to implementing a further three different supplement sites with Target I...ntegration. With no hesitation, I would highly recommend Target Integration. " - Eric Baneham

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo CloudYogi CRM

Focus area

CloudYogi CRM is better than Zendesk Sunshine for

Software Failure Risk

  • low

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

CloudYogi CRM | Boosts your customer and sales management by providing an easy to use interface

Age

2007

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

29

73

Total Goals
(we found evidences for)

6

12

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (81)

engaging and following up

Read Reviews (2)

Read Reviews (60)

workflow management

Read Reviews (6)

Read Reviews (21)

collaboration

Read Reviews (5)

Read Reviews (41)

contact list management

Read Reviews (4)

Read Reviews (19)

contacts history

Read Reviews (2)

Read Reviews (3)

social media management

Read Reviews (3)

Read Reviews (44)

social media analytics

Read Reviews (3)

Read Reviews (38)

sales document management

Read Reviews (3)

Read Reviews (13)

contract management

Read Reviews (2)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (8)

training & onboarding

Read Reviews (2)

Read Reviews (3)

helpdesk management

Read Reviews (2)

Read Reviews (93)

relationship management

Read Reviews (2)

Read Reviews (13)

customer feedback management

Read Reviews (2)

Read Reviews (16)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (8)

campaign management

Read Reviews (1)

Read Reviews (13)

communication management

Read Reviews (1)

Read Reviews (14)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (9)

pipeline management

Read Reviews (1)

Read Reviews (12)

knowledge management

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (1)

Read Reviews (8)

products & pricelist management

Read Reviews (0)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (2)

membership management

Read Reviews (0)

Read Reviews (24)

performance management

Read Reviews (0)

Read Reviews (10)

social media marketing

Read Reviews (0)

Read Reviews (8)

conversion management

Read Reviews (0)

Read Reviews (5)

generation of new leads

Read Reviews (0)

Read Reviews (4)

content management

Read Reviews (0)

Read Reviews (4)

opportunity management

Read Reviews (0)

Read Reviews (3)

account management

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (2)

relationship marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Improve brand engagement

  • Improve internal communications

  • See 9 more

Top Channels

Channels Used

  • mobile

  • e-mail

  • social media

  • website

  • offline

  • chat

  • point of sale

  • phone calls

  • video

  • mobile app

  • on premises

  • user generated content

  • blogs

  • events

  • trade shows

  • omnichannel

  • Instagram

  • Whatsapp

  • Twitter

  • LinkedIn

  • Facebook

  • promotions

  • causes and charity

  • text SMS

  • See 21 more

  • mobile

  • e-mail

  • social media

  • website

  • offline

  • chat

  • point of sale

  • phone calls

  • video

  • mobile app

  • on premises

  • user generated content

  • blogs

  • events

  • trade shows

  • omnichannel

  • Instagram

  • Whatsapp

  • Twitter

  • LinkedIn

  • Facebook

  • promotions

  • causes and charity

  • text SMS

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting