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Zendesk Sunshine vs Giveffect: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sunshine vs. Giveffect is based on a specific set of business needs and context. The comparison uses 923 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Giveffect

Zendesk Sunshine, and Giveffect belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Giveffect focuses on Helpdesk Management with Offline, Relationship Management with Offline, Engagement Management with Offline, Campaign Management with E-Mail, etc.

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

"As we transition from our last donor database to Giveffect, it is very refreshing to know there is help just a click away when we get stuck. Compared to our last database, the potential this system has is far superior and I'm excited to explore and ...learn of all the options it has to offer. The on-line chat service to help navigate through the system is outstanding. Being one of those who is not technologically savvy, the tutorials and online help have made this transition super easy. I am so thrilled to have been a part of this transition with Giveffect right there ready to help. " - Deanna Deering

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Giveffect

Focus area

Software Failure Risk

  • low

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

All-In-One Nonprofit Software

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

39

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management



contact list management


social media management

social media analytics


sales document management

contract management


training & onboarding


helpdesk management


relationship management


customer feedback management

measuring customer satisfaction


campaign management


communication management

sending & publishing communications



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • offline

  • causes and charity

  • website

  • chat

  • newsletter

  • mobile

  • phone calls

  • mobile app

  • See 6 more
  • e-mail

  • offline

  • causes and charity

  • website

  • chat

  • newsletter

  • mobile

  • phone calls

  • mobile app

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting